Verified traveler
19 tháng hai, 2024
Individual working the desk at check-in was rude. When I asked questions regarding charges that were not included on the website, she literally told me" you have an attitude, so I'll show you. I"m charging you a larger amount for incidentals. "
She had already MADE A COPY OF MY credit Card, she stated because the system us down.
At check out no one was at the front desk, as I wanted to report the incident - from check in. There was only a cleaning lady near the desk. She was kind. Told me the manager ( person supposed to work the desk) wasn't there.
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