Jupiter Albufeira Hotel - Family & Fun - All Inclusive

Stayed here from the 16th April had a private transfer which took around 40 mins check in was pretty straight forward checked in rooms not ready but could still use the all inclusive bell boys took our cases to our rooms when they were ready ,rooms were very clean and spacious and had a free safe ,fridge and coffee tea facilities walk in shower which was good staff throughout the hotel were very helpful and friendly great pools a child’s pool which was the warmest a very large L shaped pool with swim up bar but very cold and a large circular pool towards the front of the hotel there was also a water park with loads of water slides entertainment was average really the animation team work really hard and are great with the children lifts worked well all over the hotel was very clean with staff cleaning all day long the food at the hote lets it down there were supposed to be different theme nights every day but most days were really all the same some things at breakfast were there at dinner and a lot of the times food was Luke warm at best the two al acart restaurants were very good overall a good hotel which could be a lot better there is a shuttle bus to albuferia every hour on a first come first serve there are a few restaurants and pubs in a mile radius would I go back yes if the food was made a little better

Losts for kids to do. Brilliant entertainment We spent 3 days on the resort alone and loved it. Losts of choices for food, and comfort all around.

This was my 10 month old babies 5th holiday so I don’t want anyone thinking the problems derived from me doing a solo trip with my baby as I’m a very confident traveler. Let me start with the negatives and end on a positive note. Some of the staff are lovely however some of the staff were so unhelpful. Numerous times I seen other families be offered drinks such as wine etc during the Buffett service, however the 5 times I asked for a Fanta I was told the machines were there. I explained numerous times on my own pushing a pushchair and a plate of food (baring in mind this is peoples jobs) and was tutted at one time and my drink slammed down on my table another. Another issue is I asked for water in my room to make my babies bottles- I was told no as they’re a sustainable hotel, I said I understood the environment is important however could they make an exception as there weren’t water tanks on floor one and it seemed a lot to go up and down the lifts just for water, this would have made life so much easier. I was then given a bottle of tap water with floating bits in, I explained no I need water that’s filtered so I’m not having to boil the tiny kettle three times over. It seemed like my tiny request of a Fanta and water were too much too ask. After speaking to my jet 2 rep I was finally given a bottle of water, I felt like this was really unnecessary and actually became overwhelming travelling solo with my baby as they really made me feel like i wasn’t welcome. Even in the a la carte restaurant the staff asked me why I was alone with my baby which I thought was really rude. The baby room is ridiculous and everyone with a baby I spoke to agreed. It’s the only room you can’t access via a lift, so you can’t actually take a pram their as it’s up a flight of stairs - I was told by one of the reception staff to leave my baby at the bottom of the stairs, or if I needed help to ask- I explained I couldn’t even get a glass of Fanta without feeling a burden so I certainly wasn’t going to leave my baby unattended or ask for help. The shuttle bus that goes to the town is lovely however avoided after 3pm. The town is the Portuguese Benidorm, mostly full of stag and hen parties, which obviously if you’re looking for a fun party holiday I would recommend, however with a family I would avoid. The pools are freezing and I mean freezing, sadly the baby pool is the only pool due to it being shallow that doesn’t take your breath away, because of that it means everyone flocks to it. There were children as old as 16-17 in the pool having water fights etc, lots of parents ended up keeping their babies and toddlers to the side of the pool so they didn’t get splashed or kicked- I don’t blame anyone for going in the only warm pool available but I’m wondering if as a hotel you can ensure there is a safe place for babies and toddlers to enjoy the water? The lifts are horrific- I was there end of April so I can only imagine what they’re like in peak season. At times we h

Went here this April with my 2 year old son and family.. the rooms were fantastic so clean and sleek and designed beautifully. Swimming pool and common areas were all kept so clean. There was so much to do even with a toddler! The animation team were wonderful so friendly and made an effort interacting with everyone at the pool area, the night shows were brilliant as well. The food was delicious plenty of different options for each meal time with different themed nights at dinner (Latin, Portuguese, American etc). All the staff from the pool bar to the cleaners to the roof top staff were all fantastic, so professional and friendly. Couldn’t recommend this hotel enough we had a blast and can’t wait to go back!

This hotel exceeded our expectations. Plenty to do with great pools, sports, refreshment options and entertainment.

very clean hotel, large, beautiful rooms but boring public areas (no decoration), large and beautiful outside areas and swimming pools, very noisy restaurants (bad acoustics)

Brilliant family hotel. Excellent staff, food is perfectly suited to a variety of tastes and the pool area is superb. Great location, short walk to bars and shops and the shuttle bus to the old town is only 10mins.

Very clean, good location, enough entertainment for kids. Food was good. Staff very friendly. Shame the kids spa you have to pay additional as well as 2 restaurants as its a minimum of 7 nights to be eligible. We just stuck to the main buffet restaurant

I visited with my partner and 4 year old daughter in April, booked at last minute after seeing the amazing weather forecast for the Algarve. We stayed in the family room which was a nice, few bits of the room a little tired broken skirting and damaged lamp shade but in the main a good sized, good quality family room. Plenty sunbeds so no requirement for anyone to get up early. Pools area kept clean and tidy. Onto the food Breakfast was decent, fresh strawberries, smoked salmon. Lunch was OK, basic but fine. Dinner was poor, generally a poor selection of not very tasty food. If I am honest it was probably the second worst hotel food I have experienced in about 10 years, but for the price we paid it was ok. Drinks, only 1 low sugar soft drink available (coke zero) at the pool swim up bar drinks often had no fizz, I think there may be a problem with the adding of co2. Alcoholic drinks mixed using a premix machine so no real proper cocktails, branded drinks available but the machine was normally loaded with cheap vodka etc so if you want branded drinks you need to ask for them. Wine red , white and sparkling was nice. A random but important factor the hotel lifts are great. Entertainment is designed for the older boomer generation which was strange as most of the customer were younger.. this is really where the hotel could really up it's game. Our daughter loved the trampolines 6 Euros per half hour, paid by card. Kids evening entertainment was ok Would I go back possibly but if I did go back I would factor eating out every night into my decision as 2 evening meals was challenge.