Các đánh giá Apartamentos Turisticos Soldoiro

Phản Hồi Từ Khách Sạn: Dear JohnAlan, we sincerely regret to hear about your experience. If there was anything unsatisfactory at check-in, particularly regarding cleanliness, we encourage guests to inform our reception team immediately. This allows us to promptly address any concerns, whether through additional cleaning or even arranging a change of accommodation if necessary. Unfortunately, as we were not informed, we were unable to take steps to resolve the matter during your stay. Best Regards, Soldoiro

Phản Hồi Từ Khách Sạn: Dear Sir/Miss, thank you for leaving your feedback here. Unfortunately we were unable to locate which flat you stayed in, and why you are using photos from other feedbacks. However, in our defense, we must say “If there was anything unsatisfactory at check-in, particularly regarding cleanliness, we encourage guests to inform our reception team immediately. This allows us to promptly address any concerns, whether through additional cleaning or even arranging a change of accommodation if necessary.” Best Regards, Soldoiro

Phản Hồi Từ Khách Sạn: Dear Lisa, thank you for your feedback. We're sorry to hear that you didn't enjoy your experience with us. In fact, a deposit was requested at the time of check-in, just as it is advertised in all the points of sale for our services and the information you were given, standard information, so that you wouldn't be taken by surprise at the time of check-out if something was charged to you. Therefore, when you say that you would be charged the full amount of the deposit if you left towels soiled with make-up, this is an outright lie, as you would only be charged the amount of the towels and not the full amount of the deposit. Obviously we don't ask for the towels or bed linen to be ‘returned’ to us as we delivered them, but minimally washable, because when they come with stubborn stains, more products have to be applied to remove them. As you could see when you checked out, the deposit was returned to you in full. We don't want customers to leave here dissatisfied with our services and facilities, when we do everything we can to provide a good stay and when we warn customers that if they notice anything less than good in the flats, to let us know so that we can have the opportunity to rectify it, since unexpected situations can occur (just like in our houses). Best Regards, Soldoiro

Phản Hồi Từ Khách Sạn: Dear customer, thank you for your testimonial. As we were unable to access your name, we were unable to locate your booking. However, we apologise for any errors we may have made. All your concerns will be passed on to our management so that we can improve certain aspects. In any case, to the best of our ability and when customers report what is going on at reception, we will change the flat to improve our customers' stay. Best Regards, Soldoiro

Phản Hồi Từ Khách Sạn: Dear Jennifer, thank you for your feedback. The flats, not the rooms, are cleaned every 3 days and the towels are changed, and the sheets are changed every 7 days. From what we can see in the system, as your booking was for just 3 nights, it didn't actually include the cleaning service, which is why you were told that there would be an extra charge if you wanted this service. Unfortunately, the cockroach situation is something we are not responsible for, as we work with a company that visits our unit regularly to disinfect it. All the flats are cleaned and checked with each new arrival, and when guests tell us when something is wrong, we do everything we can to improve their stay. As in your case, after a few references and according to our availability, we changed the flat, even though it was the night before your departure. Best regards, Soldoiro

Phản Hồi Từ Khách Sạn: Dear Mark, thank you for your feedback. The flats are allocated according to what is booked and according to our availability, as it works like a ‘puzzle’ where we have to fit all the bookings together. We inform you at check-in when guests think something might be wrong, to inform reception so that we can investigate the situation and the respective departments can take the necessary steps to regularize the situation. We have nothing else to say, because we don't tolerate lacks of respect. Best regards, Soldoiro