Các đánh giá Ergün Hotel

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience at our hotel did not meet your expectations. Your comments are very important to us, and we would like to address the concerns you have raised. Firstly, we sincerely apologize if the food selection did not suit your preferences. While we strive to provide a variety of dishes, including salads, rice, chicken, and other options, we understand that taste can be subjective. We do, however, make efforts to rotate our menu and maintain the highest standards of food safety and quality. We take food-related concerns, including temperature and freshness, very seriously. Rest assured, we will review your feedback with our culinary team to make improvements where necessary. Regarding the towel incident, we apologize for any misunderstanding. Our policy requires guests to report any damage to hotel property, and charges are only applied in cases of irreversible damage. We are glad that the issue was resolved without a charge in your case, and we will look into ways to better communicate this policy to avoid future confusion. For late check-in meals, we do offer a light meal option for guests arriving after restaurant hours. We apologize if this was not adequately explained in advance and for any inconvenience caused. We are pleased to hear that you found our staff accommodating, and we will share your positive feedback with them. However, we are disappointed that other aspects of your stay overshadowed their efforts. We value your feedback and are committed to improving our services. Should you decide to give us another opportunity, we would be more than happy to ensure your stay is a more enjoyable one. Kind regards, Hotel Management

Phản Hồi Từ Khách Sạn: Thank you for your feedback. We're glad you liked the location and the rooftop view. We apologize for the noise issues and the discomfort you experienced. Your comments about the staff, food, and facilities will be taken into consideration for improvements. We appreciate you taking the time to share your experience. Ergün Hotel

Phản Hồi Từ Khách Sạn: Thank you for your feedback! We're glad you enjoyed the location, the friendly staff, and the value we offer. It's great to hear that you liked the beer and vodka as well. We appreciate your comments on the food, and we will consider ways to improve it. Regarding the room size, we’re always looking for ways to enhance comfort. We hope to welcome you back soon! Ergün Hotel

Phản Hồi Từ Khách Sạn: We are truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we take all comments seriously in order to improve our services. We apologize for the food and drink options not being to your liking, and we will definitely review the variety and quality to ensure a better experience for future guests. We also regret that the staff did not meet the standard of service we aim for, and we will work on addressing this issue. We hope you will consider giving us another chance in the future. Ergün Hotel

Phản Hồi Từ Khách Sạn: Thank you so much for your kind feedback! We're delighted to hear that you and your partner enjoyed the location, early check-in option, and the overall cleanliness of the room. We're also glad that you appreciated the food, despite breakfast being a bit different from what you're used to! It’s great to know that our staff made your stay more enjoyable. We truly value your comments and hope to welcome you back again soon for another great experience. Ergün Hotel

Phản Hồi Từ Khách Sạn: Thank you for your lovely review! We're so happy to hear that you enjoyed the central location, the value for money, and the helpfulness of our staff. We always aim to provide great service and a comfortable stay for our guests, and your feedback means a lot to us. We also appreciate your understanding regarding the food variety, and we’ll continue to work on offering a variety of options. We look forward to welcoming you back to Ergün Hotel in the future! Ergün Hotel