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Hachiko16
Phòng Deluxe hướng biển
Lưu trú vào thg 6, 2025
Cặp đôi
4 đánh giá
10/10
Nổi Bật
Đăng tải vào 27 thg 7, 2025
A peaceful and well-organized desert retreat. The setting is beautiful, the service attentive, and the overall experience was smooth and enjoyable. A nice escape from the city.
Dịch
Phản Hồi Từ Khách Sạn: Dear Hachiko16,Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you enjoyed the peaceful setting, attentive service, and smooth overall experience.It’s wonderful to know we could offer you a relaxing escape from the city, and we look forward to welcoming you back for another memorable retreat in the Sir Bani Yas Island.Warm regards,Anantara Sir Bani Yas Island Resorts Management
Tài Khoản Khách
Phòng Deluxe hướng biển
Lưu trú vào thg 1, 2025
Nhóm bạn
1 đánh giá
6.0/10
Đăng tải vào 1 thg 2, 2025
Featured location with amazing surroundings and ocean view, however is somehow not worthy of 4 hours of journey from Dubai. The beach behind the hotel is under construction when arrived and the staicase in right hand side of the building is extremely dirty and stinky. Furthermore, the service and cuisine of Al Shams restaurant is below average level for a 5 star hotel restaurant. Most of the value of this resort comes from its location and natrual view, will not visit again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your feedback. We’re glad you enjoyed the location and surroundings.Please accept our sincerest apologies for the issues you encountered. Rest assured, we are addressing these areas to improve our guests' experience.We also appreciate your comments about the service and cuisine at Al Shams restaurant. We will take the necessary steps to improve both the food quality and service, ensuring higher standards moving forward.Thank you again for sharing your thoughts.Best regards,Anantara Sir Bani Yas Island Resort Management
Jacky—
Phòng Deluxe hướng biển
Lưu trú vào thg 9, 2023
Nhóm bạn
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 4 thg 10, 2023
Make an appointment in advance for the time of the boat on the island to the dock butler one-stop service, lounge luggage are helped to send to the hotel and then the boat on the island to stay at the front desk to book activities diving fishing watching animals and so on safari tour guide brother is very good
The rooms are very nice and the beach pool in the hotel is very nice and the photos are very good. Several hotels on the island have cars for each other. The dinner we chose costs AED 1,000 and there is a 15% service charge
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear JackyThank you for your great review and sharing your beautiful pictures so that future guests can get a better idea before booking. Yes you are absolutely correct, booking in advance for everything from the boat arrival, to spa & activities to a must.We hope to welcome you back again in one of our other 2 properties on the island.Best Regards, The Management Team
Milad
Phòng Deluxe hướng biển
Lưu trú vào thg 12, 2023
Gia đình
42 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 1 thg 2, 2024
Very nice island and was greeted gleefully by a team of staff who were very nice at the jetty to get on the boat headed for the island. Ramesh from Srilanka was very nice guy who was really good at his job. Elly was the guide on the boat itself and great guy too. Reached the hotel on the island and was greeted by George who was very kind and explained everything very well. Overall great stay. Only drawback was the pricing of the activities which I felt were overpriced and also didn’t get prompt responses on the hotel app chat even though I was specifically told that was the fastest way to communicate. Food and staff at olio Italian restaurant was super.
And let and probably the best part of our trip was the safari and a guy called younis who was super informative and made it a memorable trip.
Also one thing been noticing recently with quite a few resort hotels is the staff look artificially happy not like they want to be there. Anyway overall great stay and one night is more than enough to be honest on this island as during this month of January sea water is super cold so can’t really swim in the sea and enjoy the beach. Pools were temperature controlled so that was great.
One point to be noted is while arriving the staff were extra friendly and helpful but while leaving not much communication and no water or wet towels provided either. It felt like they welcome u greatly but then send u off on ur way without real care. 😎🤷🏽♂️
Dịch
Phản Hồi Từ Khách Sạn: Dear Milad,Greetings from Sir Bani Yas Resorts Thank you for taking the time to share your experiences with us, and we're happy to hear that you had a great time. We have taken note on your comments and your insights contribute s to our ongoing efforts to refine our offerings. We look forward to welcoming you back soon Thanks & regards Management Team
Tài Khoản Khách
Lưu trú vào thg 3, 2024
Gia đình
53 đánh giá
10/10
Nổi Bật
Đăng tải vào 1 thg 5, 2024
great hotel - great staff - really enjoyed our time here - great location
Dịch
Phản Hồi Từ Khách Sạn: Thank you for the kind review. We look forward to another unfortunate experience with us.
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for your kind review! It’s wonderful to know that you enjoyed the family-friendly activities and were able to relax during your stay.We hope to welcome you and your family back again soon!Warm regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Dear Zaranj,Thank you for sharing your lovely feedback! We're so happy to hear that you and your family enjoyed the upgraded pool villa experience—it’s wonderful that the little ones had such fun with our feathered residents!It’s a pity about the rain during your safari, but we’re glad the overall stay was still memorable and filled with joy. Your kind words mean a lot to us, and we truly hope to welcome you back again for more sunshine and unforgettable moments.Warmest regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that your stay exceeded expectations and that you decided to extend your visit. It’s wonderful that you enjoyed the villa upgrade, as well as our services and meals. The sunrise views from the room are indeed special, and we’re so happy that you had the chance to capture them. We hope to welcome you back for another unforgettable experience in the future!Best regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your wonderful feedback! We’re delighted to hear that you had a memorable and satisfying stay at our Sir Bani Yas Island. It’s great to know that you enjoyed the service, the convenience of visiting our other properties around the island, and the unique wildlife experience.We appreciate your kind words and look forward to welcoming you again in the future.Best regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Thank you so much for your kind words. We’re thrilled to hear that you appreciated the special arrangements, our team’s warm service, and the thoughtful accommodations. We’re especially happy you enjoyed the safari experience, it’s truly unforgettable!We look forward to welcoming you back in the future!Best regards,Saranrat (Sarah) SuktamjaiOperational Excellence Manager
Phản Hồi Từ Khách Sạn: Dear Boyasiyi,Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the dinner. It’s great to know these aspects added to your experience.We also appreciate your comments regarding the breakfast, pool cleanliness, and the quality of amenities. Your insights are valuable and help us identify areas where we can improve.Thank you for bringing these points to our attention, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Anantara Sir Bani Yas Resorts Management
Tài Khoản Khách
Phòng Deluxe hướng biển
Lưu trú vào thg 12, 2024
Gia đình
5 đánh giá
10/10
Nổi Bật
Đăng tải vào 7 thg 2, 2025
非常滿意,升級了villa房型,夏天來可能會更好,可以下水,餐廳的水平都很高
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your upgraded villa and our restaurant. You’re absolutely right, the summer season brings perfect opportunities for swimming, and we hope to welcome you back to experience it then. We look forward to hosting you again soon!Best regards,Anantara Sir Bani Yas Island Resorts Management
Tài Khoản Khách
Phòng Deluxe hướng biển
Lưu trú vào thg 12, 2024
Cặp đôi
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 28 thg 1, 2025
房間很贊,服務很好,想要遠離城市喧囂非常推薦來這裏,海邊人少躺着曬太陽很舒服。
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your kind feedback! We’re thrilled to hear that you enjoyed the room, service, and the peaceful atmosphere of our beach. It’s great to know that our resort provided the perfect escape from the city.We appreciate your recommendation and hope to welcome you back for another relaxing stay soon.Best regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your feedback. We sincerely regret the inconveniences you faced during check-in, your boat transfer, and room allocation. Please accept our apologies for any miscommunication regarding your booking details and safari reservation.Ensuring a seamless experience for our guests is our priority, and we will review our procedures to prevent such issues in the future. We appreciate your feedback and the opportunity to improve. Best regards,Anantara Sir Bani Yas Island Resorts Management
Phản Hồi Từ Khách Sạn: Thank you for generous feedback and we are glad to hear that your expectations were met. We look forward to welcoming you back in a not so far future. There's a lot still for you to discover about our island.