Tài Khoản Khách
11 tháng ba, 2024
Recently returned from a family holiday at the Kefaluka Hotel and found the experience to be very mixed. In terms of positives, the pool facilities were decent for children of different ages with a shallow pool for toddlers to play in, a splash park also suitable for younger children and deeper pools and water slides for older children. The temperature of the outdoor pools was also fine overall, although they are not heated. The view from our hotel room was beautiful and the proximity to the beach which included a jetty with plenty of sun loungers and activities such as kayaks was good. The traditional Turkish snack bar beside the beach was excellent- they offered fresh gozleme pancakes with various fillings that were delicious. Unfortunately despite the standards of the hotel grounds being as hoped for overall, the quality of our room did not match this. Upon arrival, we noted a broken swing chair which my child scraped their leg on, a broken bed frame, a broken screen separating our balcony from our neighbour, peeling wallpaper, a hole in the wall poorly patched up and cigarette burns in the curtains. When I raised these points with the guest manager, in what is classed as a five star establishment, his attitude and customer service was absolutely appalling. His answer was to point out that if I would like a newer or better standard of room, I should pay to go to a newer or better hotel. I reminded the manager that I had paid a significant amount to stay at this hotel, he simply maintained I should expect the rooms to be tired because the hotel was of a certain age. His next solution was to offer an alternative smaller room that was also very tired. Despite assurances he would remove the broken chair and address the other concerns possible, no attempt was made to do so. In addition to our disappointment with the quality if our room, allocated a la carte nights changed during our stay meaning one of the restaurants was no longer available to us. The member of staff handling guest relations also explained she was unable to book my parents, who were staying at the hotel at the same time as myself and my family of four, in to the same a la carte on our chosen night as she was requirdd to reserve a particular number of spaces for the manager or important guests in case they wished to dine in these. When we went to our chosen restaurant, without my parents, there were three tables still available. The buffet offered some nice options at times however on the whole, the food lacked variety and was often cold. Items like bread and pastries were often stale and hard. The evening entertainment was good at times following this, an adult disco ran every night until midnight and the volume of this was very loud and could be heard very clearly from our room. Overall, whilst there were aspects of the hotel we enjoyed, having weighed the negatives against the positives, this isn't an establishment we would return to. We're taking the guest manage
Dịch