Tài Khoản Khách
ngày 15 tháng 8 năm 2024
**DO NOT STAY AT THIS HOTEL - SCAM ALERT!** I had an absolutely terrible experience with this hotel and I strongly urge anyone considering staying here to think twice. I booked five rooms well in advance, and despite arriving at the hotel before 11:30 pm, they canceled my booking. Their excuse? They claimed the system was down and couldn't retrieve my reservation. Even worse, I had been in constant communication with their customer service, providing proof of emails that confirmed my arrival—my flight was running late, but I still made it on time. Customer service assured me that my booking was safe. However, when I arrived, the assistant manager had already marked me as a "no-show" and tried to claim they had no communication from the head office. This hotel essentially **stole our money** for five fully paid rooms and is refusing to give anything back. It's a complete scam. They seem to prefer if you buy the room directly from them at a higher cost rather than through a third-party site. **On top of that, beware of the reviews! Most of them are fake and have been paid for by the hotel to boost their ratings with locals.** **BEWARE: This is a dodgy hotel. Stay somewhere else if you value your time, money, and peace of mind.**
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