Tài Khoản Khách
13 tháng tám, 2023
A great base with great food and a few buts.... Good size room with a lovely view. Clean and comfortable. But.. Room 8 is on the 3rd floor with 51 steps. OK though if you are fit but my wife struggled a bit. Furniture in room 8 is very cheap and rickety but functional. The advertised power shower isn't. You have to listen to hear the tank filling up in the mornings and evenings as if you can hear water flowing there is no pressure to the shower or taps. The restaurant is amazing with superb food and good portions. Breakfast is varied and will keep you full all day. But.. it is very busy and heavily booked (quite rightly so too) but we did not know this and tried to book for 3 different nights at 7.15 immediately on arrival on the Friday. We were told there was no table available till Tuesday at 7.45! I mentioned that had we known we would have booked before arrival and was met only with a grimace and a shrug. Terrible. We then booked for 6pm. The first meal we had was just superb. A couple of nights later we arrived on time for our booking only for some young girl to tell us we had not got a reservation as it was for later. But we told her it had been changed so she looked again and agreed yes, we did have a reservation but she could not offer us a table, even though we were residents and had booked 4 days previously and had a reservation. It did not matter, no apology just a grimace and a shrug, same attitude but different person. I had to take her to one side and explain about attitude and customer service. A simple apology would have been fine but no we left very angrily to find somewhere else to eat. Next morning word had got around and we had our apology and offers of drinks on the house for our next meal, and after that we had superb service for the rest of the week. So overall we had a good stay at Seabreeze. marred only by a bad attitude from a couple of staff, but all the others were absolutely fine. The council car park was just across the road and was available at a discounted rate. No problems parking at all. It does not take too much effort to make a good impression on customers so with that in mind, if those staff implicated improved their customer service skills, I would have no hesitation in awarding Seabreeze 5 stars.
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