Tài Khoản Khách
12 tháng một, 2023
Beautiful hotel with extremely helpful kind staff. I was here four years ago and I returned because of all the fond memories. There is a lot of new staff, many more young people, but the service is just as good and the attention to every detail is appreciated. The wonderful Alessandro is the best waiter in the world! My Italian is not so good, but everyone is patient. The housekeeper chef is a darling smiling lady who could not do enough for me. Paola is giving the best massages, with loving care. The ladies in the spa and fango are kind and patient. The entertainment makes you want to get up and dance, and Alessandro at the bar is wonderful too. My only complaint is that the reception staff needs to understand that we are not just guests, some of us are not well physically, and mentally, Covid has had an effect on us all. We need to feel that we are welcome. Tomas Manuel Franck are doing great, but the others(?). A smile goes a long way, and money should not be the focus.
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