Khách sạn suối nước nóng tại Chiết Giang, Trung Quốc

很美很讚的度假酒店，在靈峯度假區，自然風光絕美，空氣清新，整體環境乾淨清爽。帶娃出行選了孩子喜歡的大熊豪華大床房，確實可愛，不捨得離開。園子裏有不同風格的建築和房型，錯落有致，很多都想去去體驗下。擺渡車多且快，來回大堂，房間、餐廳、遊樂場特別方便。接觸過的每一位工作人員都很好，温和、耐心、高效，恰到好處的熱情和周到，真正的好服務，特別難得，必須點贊，給管家小吳點贊！

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

Khách sạn kết hợp hoàn hảo giữa thiên nhiên và Thiền tông trong từng chi tiết: phòng hướng hồ và sân hiên trà thanh lịch với bồn tắm ngâm mình kết hợp sự tinh tế và thoải mái; đây chính là liệu pháp chữa lành phương Đông đích thực! Khách sạn thể hiện trọn vẹn tinh thần thiên nhiên và Thiền tông; các phòng hướng hồ vô cùng yên tĩnh, và sân hiên trà với bồn tắm ngâm mình thì thật sự tuyệt vời. Dịch vụ chu đáo và kín đáo; giúp bạn cảm thấy sảng khoái và thư thái sau khi rời đi.

Once again, another good experience here. This was our second Christmas spent here. The pool was well heated most days and the play area was good fun. Unfortunately the arcade was closed, this was very disappointing as we were not informed, and this was a big part of re-visiting. The other downside is the lack of vegetarian food options, even after some requests, I still found bacon in my food. Very grateful to the staff at breakfast who made requests for meatless food for our children and the ladies at the pool who facilitated all of our sessions. Beautiful lights display, though sometimes a bit loud quite late when children are sleeping. Lovely location, used the bikes for a nice ride along the lake.

Nhìn chung, kỳ nghỉ tạm ổn, đừng mong đợi tiêu chuẩn Nhật Bản. Hình như họ có giai đoạn khai trương thử nghiệm và mới mở cửa vào ngày 15 tháng 4. Có thể thấy mọi thứ chưa hoạt động trơn tru lắm, trip.com cho thấy spa cần đặt trước một ngày, nhưng trên WeChat họ nói không cần đặt trước và có thể sử dụng bất cứ lúc nào. Ngày thứ hai, chúng tôi muốn sử dụng spa lần thứ hai, nhưng một nhân viên nói rằng chúng tôi không thể sử dụng nữa, điều này khiến chúng tôi khó hiểu. Sau đó, nhân viên khác lại nói chúng tôi có thể. Spa có tầm nhìn tuyệt đẹp, nhưng hồ bơi ngoài trời lại có những quả táo bị ăn dở và thối rữa nổi lềnh bềnh. Sau khi nói chuyện với nhân viên spa, họ nói đó là vì mục đích thẩm mỹ và khách có thể đã ăn chúng mà không biết. Tiêu chuẩn vệ sinh đáng lo ngại 😨 ngoài ra thì nhìn chung vệ sinh khá tốt. Tất cả các phòng đều có sân trong riêng nên có hai cửa, cửa gỗ chính và cửa kính dẫn vào phòng. Cánh cửa gỗ chính bị hỏng hai lần - chúng tôi không thể khóa được (chính xác hơn là họ chưa sửa chữa triệt để vấn đề lần đầu), điều này làm mất thời gian của chúng tôi vì phải ngồi xem nhân viên bảo trì sửa cửa. Bữa sáng tạm ổn nhưng một nửa số món ăn quá mặn so với khẩu vị của tôi. Sự kết hợp kỳ lạ giữa các món ăn ”phương Tây”, ”Nhật Bản” và Trung Quốc. Mua tại chỗ rẻ hơn (168 nhân dân tệ tính đến hôm nay). Dịch vụ không đạt tiêu chuẩn của một khách sạn ở mức giá này. Nhân viên chào đón chúng tôi dường như đang đọc kịch bản, chúng tôi không thể nghe rõ một nửa thời gian n*** cả sau khi yêu cầu cô ấy nói rõ hơn hai lần. Cảm giác như họ ở đó để giám sát chúng tôi hơn là chăm sóc chúng tôi. Thay vì ”Tôi có thể giúp gì cho bạn?”, họ lại trả lời ”Có chuyện gì vậy?” hai lần. Tôi nghĩ điều này không thể chấp nhận được! Một số nhân viên cũng không chào đón khách một cách đúng mực.

We stayed at this resort for a two-night, three-day trip, and while the building and location were visually impressive, our overall experience fell short of expectations, especially for international travelers. First, the golf course was not well-maintained and did not resemble the pristine images shown online. Additionally, while the archery court was fine, it lacked proper safety protections, making it a concern for families traveling with young children. Despite being branded as an Italian resort, there was no functioning Italian restaurant during our stay, which was quite disappointing. Even though the breakfast was really good, the food options for lunch and dinner were very limited, especially for non-Chinese guests. As visitors from Nepal, we found it difficult to enjoy the meals, and one member of our group who is vegetarian struggled even more to find suitable food options. There were no alternative dining options nearby, so if you don’t bring snacks or food with you, your choices are extremely restricted. Another challenge was the language barrier. Only one staff member could speak basic English, which made communication quite difficult at times. While the venue might be suitable for events like weddings or photoshoots due to its scenic appearance, it’s not ideal for a relaxing getaway unless you come with your own activities planned. Without that, there isn’t much to do onsite, and the lack of entertainment, food variety, and language support made the experience feel isolating. Overall, this resort has potential, especially in terms of architecture and ambiance, but it still needs significant improvements in service, food, and international accessibility to truly be welcoming for global guests.