Khách Sạn Có Phòng tập thể hình Tại Warwickshire, Vương quốc Anh

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

Gorgeous hotel with perfect staff. Busy restaurant and bar. The pool changing rooms need an upgrade but otherwise would stay again.

Great location, and beautiful grounds ~ parking was hard to find.  The room was clean and tidy, with a nice firm bed, the Weather was very warm, and even though there was a fan in the room the heat was stifling and so hot! The so called “air con” was useless!  The indoor swimming pool was a good size, but it was so incredibly hot in the building, it was hard to breathe!! (Open the doors to let some oxygen in!) The evening meal was good, as was the breakfast the following morning.  Quite expensive for a mediocre stay.  Lovely staff throughout.

We booked two rooms for a 2-night family stay —a family Suite and a Classic Room. The hotel’s amenities and location were excellent, with plenty of eateries nearby. My son was unwell during the trip and it’s really comforting that the stay was great for him to rest and recover. We had dinner in the hotel and the food was amazing! The breakfast served was also good, we like the hot dishes that we chose English breakfast, scrambled eggs and salmon 👍! Very cosy, comfortable and pleasant experience!

Superb hotel in an excellent location - close to the railway station and the key landmarks. Staff were extremely friendly (especially Nadine on the front desk) and our room was spacious, clean and quiet. I’d definitely book this hotel again.

Phòng rất sạch sẽ, hài lòng với các dịch vụ dọn dẹp mà họ đã cung cấp. Chúng tôi rất vui vì họ phục vụ một loại đồ uống miễn phí và một số bánh quy mà chúng tôi rất th Những điều nhỏ nhưng sáng sủa tâm trạng của chúng tôi từ quá nhiều mệt mỏi từ một chuyến đi trong ngày và đến vào nửa đêm tại khách sạn. Cảm ơn bạn đã có m

Fantastic hotel rooms were great lovely size. Couldn't have wished for a better location within walking distance to centre of Stratford upon Avon close to all theatres would definitely stay here again and have recommended to friends and family