Khách sạn 4 Sao tại Grand Est, Pháp

Right in the old town, 2 mins away from Petite France. Stayed there during Christmas and have chosen the hotel specifically because it’s easy to get to the various Christmas markets on foot. Nice modern room with a view of the street, so I can see the Christmas decor on the streets right from my window. Room is sound proof so no worries on street noise. Free spiced mulled wine which is a good gesture that can be enjoyed at the restaurant. They also gave 2 chocolates and free minibar consisting of soft drinks that are refilled daily. Breakfast is adequate. Overall a comfortable stay that is just 8 mins walk from the railway station.

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Chào buổi tối. Sau khi thanh toán tiền phòng, tôi đã gọi điện đến khách sạn để xác nhận đặt phòng, và việc đó đã được thực hiện. Sau đó, tôi gọi lại lần thứ hai để yêu cầu chỗ đậu xe và, nếu có thể, một phòng tắm vòi sen thay vì bồn tắm. Tôi đã nói chuyện với một người phụ nữ khó chịu tên là Justine, người đã từ chối các dịch vụ tôi yêu cầu và cuối cùng nói với tôi rằng tôi phải hủy đặt phòng vì không còn chỗ trống nào cho chúng tôi nữa. Tôi nói với cô ấy rằng điều đó là không thể. Đặt phòng này không thể thay đổi cũng không thể hoàn tiền. Cô ấy nói với chúng tôi rằng cô ấy không quan tâm và khi đến nơi, sẽ không có phòng cho chúng tôi. Cuối cùng, chúng tôi đến vào ngày đã định như kế hoạch và được cấp một phòng và một chỗ đậu xe. May mắn thay, đã có người khác lo cho chúng tôi! Tại sao lại có sự xúc phạm này? Chúng tôi muốn biết lý do. Chúng tôi sẽ khiếu nại với cấp trên của người phụ nữ này.

Had a change of plans and was not able to make this trip to Reims and therefore wanted to try cancel with Trip.com despite booking a non cancellable reservation. In the end, it was sadly not possible as the parties involved were unwilling to be accommodating so in the end I had to rearrange my schedule to avoid losing USD 200.  The gentleman at the front desk when we arrived was friendly and welcoming. He suggested we use the entrance with the ramp to bring up our luggage instead of the more conspicuous swing doors.  The room was on 6F and was ok. For the price I was hoping for more space. There is a weird shelf ledge against the wall where the TV is that was spanning across multiple walls that was annoying and dangerous since it was set at around 1.5 meters high off the ground. I bumped my shoulder a few times so it really is a hazard and should be removed if it isn’t purposeful.  The room is otherwise furnished in a modern and simple way. Wooden floors and plain wall tiles make it look clean and well kept.  The LED lighting strips in the walls and ceiling are distracting and would be better to be removed. It’s hard to watch TV with the glare and reflections off the flatscreen.  Minimal amenities and breakfast not included. Shower pressure was not strong and so I took longer than usual. All in all, I would imagine this to be 20-30% cheaper for what was on offer in terms of experience and furnishings.

The location was great and at walkable distance to two different metro stations and Louvre. With lots of restaurants and cafes nearby and a supermarket right across the street. There is a mini fridge below the TV stand which is great to keep my figs and peaches fresh. Staff was helpful and polite by greeting us every morning. Highly recommend this hotel.

Tọa lạc tại vị trí chiến lược n*** đối diện ga tàu và cửa hàng cho thuê xe đạp, khách sạn cung cấp dịch vụ giữ hành lý thuận tiện. Nhân viên lễ tân rất thân thiện. Phòng ốc thoải mái, nhưng nếu có máy lạnh thì sẽ tốt hơn. May mắn thay, cô nhân viên dọn phòng tốt bụng đã cố gắng hết sức để tìm cho tôi một chiếc quạt.

Très déçu, je ne pensais pas que ça serait comme ça ! Le mobilier ainsi que la salle de bain font très ancien.. Niveau rapport qualité/prix je ne recommande pas