Khách sạn 4 Sao tại Grand Est, Pháp

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Had a change of plans and was not able to make this trip to Reims and therefore wanted to try cancel with Trip.com despite booking a non cancellable reservation. In the end, it was sadly not possible as the parties involved were unwilling to be accommodating so in the end I had to rearrange my schedule to avoid losing USD 200.  The gentleman at the front desk when we arrived was friendly and welcoming. He suggested we use the entrance with the ramp to bring up our luggage instead of the more conspicuous swing doors.  The room was on 6F and was ok. For the price I was hoping for more space. There is a weird shelf ledge against the wall where the TV is that was spanning across multiple walls that was annoying and dangerous since it was set at around 1.5 meters high off the ground. I bumped my shoulder a few times so it really is a hazard and should be removed if it isn’t purposeful.  The room is otherwise furnished in a modern and simple way. Wooden floors and plain wall tiles make it look clean and well kept.  The LED lighting strips in the walls and ceiling are distracting and would be better to be removed. It’s hard to watch TV with the glare and reflections off the flatscreen.  Minimal amenities and breakfast not included. Shower pressure was not strong and so I took longer than usual. All in all, I would imagine this to be 20-30% cheaper for what was on offer in terms of experience and furnishings.

Tọa lạc tại vị trí chiến lược n*** đối diện ga tàu và cửa hàng cho thuê xe đạp, khách sạn cung cấp dịch vụ giữ hành lý thuận tiện. Nhân viên lễ tân rất thân thiện. Phòng ốc thoải mái, nhưng nếu có máy lạnh thì sẽ tốt hơn. May mắn thay, cô nhân viên dọn phòng tốt bụng đã cố gắng hết sức để tìm cho tôi một chiếc quạt.

Très déçu, je ne pensais pas que ça serait comme ça ! Le mobilier ainsi que la salle de bain font très ancien.. Niveau rapport qualité/prix je ne recommande pas

Chúng tôi đã có một kỳ nghỉ gia đình tuyệt vời tại khách sạn. Nhân viên vô cùng niềm nở, phòng ốc rộng rãi và sạch sẽ. Bữa sáng cũng rất ngon. Đặc biệt, chúng tôi muốn gửi lời cảm ơn đến Vladimir, người đã dành cho chúng tôi sự chăm sóc và lòng hiếu khách đặc biệt. Một trải nghiệm đáng nhớ cho gia đình chúng tôi.

It is full of history and the hotel is an art. Old mansion style hotel that the breakfast is a must where you can expect fine dining environment. Highly recommended but do not carry heavy luggage or oversize luggage due to narrow staircase between room or a very small elevator while to expect to walk stairs one after another to reach your room. But the strategic location and scenery is super amazing and walking distance to railway station approx less than 700m and easily access to a few sight seeing villages by grab from the hotel. Recommended that Colmar and this hotel is an antic to visit.