We found this resort to have everything we needed to have an excellent vacation. The majority of the staff was very welcoming and courteous every time we had any encounter with them. I found the bartenders at the lobby bar not so friendly. It was hard to get their attention and at times felt I have been overlooked. Otherwise I have all good things to say about this resort. I would definitely visit this resort again. Thank you for making our trip memorable.
Our room was very close to the elevators. Therefore it was a bit noisy. The room itself was spacious and comfortable.
A negative point was the ac in the hotel. All places like bars, restaurants and reception had really “arctical” temperatures. You really need a jacket there. This makes the stay uncomfortable. Some reception people could also improve little bit there behavior.
I was given an old room that had 20coats of paint to mask the black mold . You could smell it . I checked in at 7:30pm, by midnight I had a sinus infection . I asked to change room at 6:30am. The receptionist put me in a different new building. It help but the black mold had done its damaged, I had sever sinus cold for 4 days with chills and now I’m dealing with a bad cough with chest pain.
When booking ask to be put in the newer building that has 5 floors. The staff is really nice sadly my stay was bad since I was given a room that should have been gutted instead of masking the mold behind the new paint.
Absolutely amazing hotel, everything was so clean. The amount they have at the resort is amazing as well as being able to access the water park. Restaurant choice is also amazing and great service from all of them. Would highly recommend this hotel!! 5 stars all the way
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