Khách sạn 4 Sao tại New Providence, Bahamas

We found this resort to have everything we needed to have an excellent vacation. The majority of the staff was very welcoming and courteous every time we had any encounter with them. I found the bartenders at the lobby bar not so friendly. It was hard to get their attention and at times felt I have been overlooked. Otherwise I have all good things to say about this resort. I would definitely visit this resort again. Thank you for making our trip memorable.

Our room was very close to the elevators. Therefore it was a bit noisy. The room itself was spacious and comfortable. A negative point was the ac in the hotel. All places like bars, restaurants and reception had really “arctical” temperatures. You really need a jacket there. This makes the stay uncomfortable. Some reception people could also improve little bit there behavior.

I was given an old room that had 20coats of paint to mask the black mold . You could smell it . I checked in at 7:30pm, by midnight I had a sinus infection . I asked to change room at 6:30am. The receptionist put me in a different new building. It help but the black mold had done its damaged, I had sever sinus cold for 4 days with chills and now I’m dealing with a bad cough with chest pain.  When booking ask to be put in the newer building that has 5 floors. The staff is really nice sadly my stay was bad since I was given a room that should have been gutted instead of masking the mold behind the new paint.

Beside a daily tax fee of $55, that was never mention, they put a hold on my card for $200. A day for amenities or daily charges, TOTAL $800 BUCKS MANDATORY. I was not on property to use any unless it was to sleep in my room. So on check out they informed me it would be FIVE TO TEN BUSINESS DAY BEFORE THEY RELEASED MY $800 DEPOSIT. Now they have had my money for five days & now they want to keep it for another FIVE TO TEN DAYS.. WHO DOES THAT???

Absolutely amazing hotel, everything was so clean. The amount they have at the resort is amazing as well as being able to access the water park. Restaurant choice is also amazing and great service from all of them. Would highly recommend this hotel!! 5 stars all the way

很美的酒店，就是有點遠離市區，交通不咋方便，當地出租車比較坑人，二十塊美元起步。

Hotel and staff was excellent. However the walls are thin, you can hear everything. Please don’t clean at night while people are trying to sleep