Service at Gaia hotel was top notch from the reception at Gaia lounge at whoosh station in Padalarang, transportation to hotel, and hotel stay. We enjoyed our 2 night stays at this hotel which has an expansive walking trails, beautiful koi ponds, and full gym including reformer pilates classes.
Areas for improvements: poor insulation for the family loft suite in Tower A and the quality of buffet breakfast at the Semeja restaurant.
Exceptional Stay with Truly Wonderful Staff!
I recently completed a stay at this hotel and was thoroughly impressed. Everything about my visit, from the moment I checked in until I departed, was good and comfortable.
The physical property itself is excellent; my room was well-maintained, spotless, and provided a peaceful retreat after a long day. The hotel atmosphere is pleasant, and the facilities were exactly what I needed.
However, the highlight of this hotel is unquestionably the nice staff. Every member of the team I interacted with—from the front desk to housekeeping—was attentive, professional, and genuinely welcoming. They went above and beyond to ensure my needs were met, always greeting me with a smile and making me feel valued as a guest. Their dedication to service truly elevated the entire experience.
If you are looking for a hotel that offers great quality and is staffed by people who clearly take pride in their hospitality, look no further. Highly recommended!
We stayed at Hotel Indigo Bandung in a Suite King room, which was spacious, comfortable, and worked very well for a family stay.
While the hotel has fewer facilities compared to some larger resorts and the swimming pool is relatively small, the overall environment was calm and pleasant. Breakfast was a standard hotel breakfast without many standout items, but it was sufficient for a relaxed morning.
Overall, the large suite and comfortable setting made it a good option for a family holiday.
Pullman Bandung Grand Central is one of those places that quietly reminds you what good hospitality feels like. From the moment I arrived, there was a sense of calm professionalism that made everything flow easily.
The lobby was bright and elegant without feeling distant. The staff were attentive and warm, not in a scripted way but genuinely present. That kind of energy sets the tone for the whole stay.
The room was spacious, modern, and peaceful. The bed was incredibly comfortable, the view opened to the city and the hills, and at night the lights of Bandung felt almost poetic. After a long day of meetings and movement, it was the perfect space to slow down.
Breakfast was excellent with a wide selection and a touch of local flavor. Sitting by the window with coffee in hand, watching Bandung slowly come alive, became one of my favorite moments each morning.
I recently had the pleasure of staying at Hilton Bandung, and I must say it was an exceptional experience from start to finish.
The room was incredibly comfortable, spacious, and well-maintained, offering everything needed for a relaxing and enjoyable stay. The bed was cozy, the amenities were top-notch, and I genuinely looked forward to returning to the room after a long day.
One of the highlights was the fantastic selection of food. Whether at breakfast, in the café, or through room service, the variety and quality of the dishes exceeded expectations, and every meal was a delight.
What truly stood out, however, was the outstanding service from the entire team. From the warm and professional staff at the reception counter, to the friendly and attentive team in the café, and even the courteous and welcoming staff at the entrance lobby, everyone went above and beyond to ensure a great stay.
Hats off to the Hilton Bandung management for cultivating such a high standard of hospitality. You’ve created a hotel experience that guests won’t soon forget.
Highly recommended for anyone visiting Bandung, whether for business or leisure. I will definitely be back!
This is not the first time we have stayed in Novus. We love the design of their lobby. It's very cozy and elegant.
It looks like they renovated their room. The room is clean, but for some reason, they don't have rug outside the washroom. This occurred in all rooms that we booked (3 rooms).
When we called and asked for a rug, it took so long for them to bring one to our room. It seems that they were understaffed.
Novus is just perfect for a family getaway. They have a kids club, golf court for kids, horse riding, and art activity, and you can bring your kid to feed the rabits.
Staying at The Trans Luxury Hotel Bandung was an unforgettable experience! 🌟
Elegant rooms with stunning city views, exceptional service, and delicious breakfast options. The pool and direct access to Trans Studio Mall make it perfect for families. Truly a 5-star comfort in the heart of Bandung! 💎
We really enjoyed our stay at Le Eminence Hotel. The staff are very helpful and friendly. The food at the restaurant for breakfast and meals was of a high standard. The location of the hotel provides wonderful views of the mountains, especially from the sky lounge. The hotel room was of a good size and it was great to relax on the balcony with amazing views of the hotels garden / grounds and the surrounding mountainside. It was also nice to have a morning stroll through the grounds
From arrival to checkout, the stay felt warm and welcoming. Staff greeted us kindly and were consistently courteous throughout, which set a good tone from the start.
The room was very spacious, and being on the 18th floor, we had a lovely view over Bandung. The bed was excellent — super comfortable with great pillows. I fell asleep almost immediately, which says a lot. Facilities overall were solid and worked well.
The furniture shows a bit of age, but it still feels classic and well maintained rather than run down. The only real downside was the bathroom shower. The shower head is old and the water flow was uneven, which took away slightly from the experience. Towels, however, were clean and perfectly fine.
Breakfast was a highlight. A wide spread with lots of local options, including jamu and rebusan. It was fun sampling different traditional flavours, and the variety made breakfast something to look forward to rather than just routine.
Location is another plus. The hotel is just a short walk from Braga City Walk, making it very convenient for exploring the area, dining out, or taking an evening stroll.
Overall, a comfortable and pleasant stay with excellent service, a great bed, and a strong breakfast offering. With a small update to the bathroom fittings, it would be even better.
Đáng Kinh Ngạc
434 đánh giá
9,4/10
Kiểm Tra Phòng Trống
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8.8/10
Rất Tốt
NNgười Dùng Ẩn DanhIts a very nice and tranquil hotel. The rooms and buildings are rather old (built in the 80s), but they were maintained properly. The fixtures in the room, however, could use an upgrade to more modern ones, auch as rhe toilet bowl, cabinets, shower tiles, night stands, tables and chair. I stayed at a room with hot tub, and the hot tub is big and beautiful, but looks rather old and need to be renovated. It was a big room so it makes the rate that I paid was very worth it.
The self parking was not covered. I arrived when it was raining hard. I soaked my clothes as there no umbrella I can borrow nor anybody there to help with umbrella. I reported to receptionist with my soaking wet clohtes, they just apologized and nothing to be done, not even offer towel to dry my clothes. This was big disappointment as it was a novotel, hospitality attention should be paid.
The hotel was kind of a javanese old colonial model, so open style and you can enjoy fresh air. When the weather is hot, however, it could be really hot and steamy.
Over all, it was a value for money hotel. Check in was very pleasant and fast.
Since it was a secluded area which brings tranquility and fresh ait, it is located in rather secluded housing compound.
So u have to go through rather small street to get here and no other restaurant except in the hotel.
However, it is next to bogor raya golf course and they provide bicycle for excursion, also other activities.
Keep it up, I will definitely come back to stay when I golf around the area or short staycation with family.
AAries TravellerThis is not the first time we have stayed in Novus. We love the design of their lobby. It's very cozy and elegant.
It looks like they renovated their room. The room is clean, but for some reason, they don't have rug outside the washroom. This occurred in all rooms that we booked (3 rooms).
When we called and asked for a rug, it took so long for them to bring one to our room. It seems that they were understaffed.
Novus is just perfect for a family getaway. They have a kids club, golf court for kids, horse riding, and art activity, and you can bring your kid to feed the rabits.
AAwesomeCrowWe really enjoyed our stay at Le Eminence Hotel. The staff are very helpful and friendly. The food at the restaurant for breakfast and meals was of a high standard. The location of the hotel provides wonderful views of the mountains, especially from the sky lounge. The hotel room was of a good size and it was great to relax on the balcony with amazing views of the hotels garden / grounds and the surrounding mountainside. It was also nice to have a morning stroll through the grounds
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