Alden Suite Hotel Splügenschloss Zurich

這個酒店完全和五星級酒店豪華酒店不貼邊。不知道攜程是用什麼標準來評判的？衹是一個連三星都算不上的公寓式酒店。除了地理位置不錯以外其它方面完全不行。訂這個酒店完全是看攜程的評價來訂的。太上當了！

酒店不像五星級，衹是房間面積大，但是服務還不錯，位置也不錯，衞生不太好，早餐可以送房間

服務很好，地點有一點偏，出去要坐車，幫我們升級到高級房間，服務不錯，照片是附近的景觀。

幫老闆預訂的，他覺得還行

還不錯，給客人訂的，比較滿意

Excellent hotel. It is in a renovated old building . We received a very warm greeting upon checking in. Our suite was very nice . There was a handwritten note written personally to me welcoming us as well as a bowl of fruit. That personal touch made us feel so good. There was even a roll out writing desk . The bathroom was big and well appointed . The shower was great . The bed comfortable . Everything was very clean . My only issue was the cable or satélite was not working and there were very few TV stations available. And there was no pay per view . But the management were aware of it and I saw workers coming in to fix it . The location is great - you can walk to all of the attractions. Zurich is a great waking city . We did not eat at the restaurant. From glancing at the breakfast menu , I could see how expensive it was . But that’s Zurich ! One of the most expensive cities in Europe . There is a Starbucks and a hamburger restaurant around the corner if you want an alternative. Highly recommended hotel .

We stayed in this hotel in May 2023. We booked it for 3 nights, but when we arrived we immediately understood that we needed to change the hotel. The photos on the website and *********** are far better then the hotel looks like in real life. Last renovation of the hotel was made back in 2000s - and there is only one small mention of this fact at the end of their website. Everything in the room is so worn out that it's even starting to feel disgusting just being there. We arrived late in the evening so unfortunately we had to spend one night in Alden. And even though we had to spend only two more nights in Zurich, early in the morning we left because we couldn't stay there any more. The only reason for 2 stars instead of 1 star review - they gave us back the money for the prepaid two days.

Wonderful staff. Spacious rooms. A/C worked well. Outlets near bed would be welcome. Breakfast pretty decent. Close to lake and Bahnhofstrasse.

We had a fantastic stay at the Alden Suites. We loved our suite. It had oodles of storage, a large bedroom, a very large and a small bathroom, and a separate seating area with a dining table. Internet services was fast and reliable. The rooms were clean, the beds comfortable, and the service by hotel staff was exemplary. The only issues we had with our room were: it was a little too warm at night for my wife (which is a chronic issue ... even at home), and the knob that controlled the shower temperature was a bit finicky. Tiny adjustments needed to be made to keep you from getting scalded or hit with ice cold water. We eventually figured it out, but it is a bit of a process. Older reviews will mention that there is only breakfast and that it was just OK. The Alden has re-opened their restaurant recently after being closed due to Covid. It is now under the guidance of Executive Chef Martin, who is working hard to make a name for the hotel and its food. We were not disappointed. We had made reservations at a couple of other places so we only ate dinner there once. However, after being out traveling all day, we returned late one night and just HAD to have another one of his deserts: a strawberry-rhubarb compote with vanilla ice cream. Delicious! The breakfast menu is extensive. In addition to the breakfast bar that has fresh croissants, juices, vegetables and pastries, there is a great menu to order from which provides choices from traditional Swiss muesli, to scrambled eggs, bacon, eggs benedict, eggs Florentine, and more. I have to mention the server we had for breakfast each day. Hadia comes to the job with a smile on her face, a cheerful "good morning" and a desire to provide whatever will make you happy if it's available. She was such a delight, we wanted to take her home. When we did eat dinner there, a member of our party needed to eat gluten free. After telling the dining room manager this, it wasn't long before Chef Martin was at our table, helping our friend work through the menu and describe which meals were already gluten free and which could possibly be adapted. His suggestions were greatly appreciated. The entire staff is awesome and can't do enough for you. We would go back in a heartbeat.