Swiss Chocolate by Fassbind Zurich

Terrible, I was downgraded, because my room category was overbooked. No financial compensation offered. Chocolate fountain was also broken. Not recommended!!!

Location is good & international, so there can meet up with different peoples there, the local people are nice & neat. The hotel is at the centre of the city, it’s convenient to a green visitor—when arriving & out from the airport, it only takes a minute to walk out & jumping into a city tram & around half hour to dropping off from the station called “Central” & walk 2-3 minutes to the hotel. One important thing, you can walk along & see a beautiful river, amazing!

Very nice small hotel near you of town. Our room from the window has a view of the UBS Polybahn funicular train going up and down. We didn’t avail the breakfast but there is a complementary chocolate fondue at the lobby for all hotel guest. Room was quite small. The hotel reception lady was very kind and accommodating.

We stayed at the Swiss Chocolate Hotel by Fassbind from 5/21/25 - 5/24/25 (3 nights). We are a family of 3 adults and booked 1 room that has (3) twin beds. Our room was on the 6th floor. It was clean and surprisingly roomy. The only problem, there's no AC (Europe hotels for most part don't have air-conditioning). We opened the window and let cooler air to come in. I am sure it's a lot less comfortable in the summer due to the heat. The most enjoyable part were the staff at the front desk. Shout out to Yosie, Katia and Martina. These ladies were incredibly helpful, knowledgeable and friendly. The owner, Mr. Fassbind, should give these ladies a 8% raise. The price for the room was also "reasonable" for Zürich (~ $400/night). Being able to have 3 people in one room is a bonus. Most hotels will show "sold out" when trying to book 1 room for 3 people. I really had a very positive experience at the Swiss Chocolate Hotel in Zürich and can highly recommend it. I definitely would stay here again if the opportunity arises.

The late night check in was efficient and the front desk guy was very helpful.  The room was perfectly clean and comfortable. Our early check out was also helped by the same front desk person. Highly recommended for our very short stay and no doubt would suit a longer stay.

I can‘t accept the level of hygiene as it was 170€ per night. And please consider that checkin time is only from 3pm. Before that it is not possible…