Candlewood Suites ST. Louis - ST. Charles

Not a fan The property upon arrival is confusing. There was no signage as to where to enter. The check-in staff, AJ, was very kind. That was the main highlight of our stay. The hotel was quiet, but in very poor condition, especially cleanliness-wise. There was mold on the bathroom exhaust fan. There were stains all over the carpet, both in our room and in the hallways/common areas. The flooring in the kitchen area was peeling up. The hotel also smelled - our room was humid and smelled like feet. The lobby area reeked of smoke, as staff and guests would smoke very near the doors, despite the “100% smoke free property” signs. We were staying with our infant and all of these issues made us uncomfortable.

On my second day of a nine day stay the carpet was wet as was the comforter due to a leak from the sprinkler head at the foot of the bed. I reported it. The next day they came and cut a large hole in the ceiling and left it open for two days. The hole was large enough for bugs, mice, and rats to have entered the room from the second floor ceiling. They did return to patch the ceiling and left a fan to dry the carpet. Additionally, there is not enough parking. Many spaces are filled by large commercial trucks, flatbed and cable reel trailers, along with wide body trucks and bad parking jobs with even normal cars taking two spaces. Several spaces were taken up by storge lockers. The outside trash cans were overflowing and you had to walk through a lineup of smokers at each entrance.

Family trip It was decent. The area wasnt too bad and there was shopping close by and places to eat. Parking was a little rough and limited but it was fine.