Grand Hotel Tornik

I have not left a review in a long time but this really prompted me to write one. Hotel Tornik belongs to the A group hotel, same as hotel Izvor in Arandjelovac, one of my most favourite hotels in the world. Which is why I took my whole family, thousands kilometers back to Serbia, all the way to Zlatibor, expecting to see quality of the hotel and level of service as was the case in Izvor. What a disappointment. We are in Sky, supposedly "newer" part of the hotel. Rooms are below average. Bedding really bad, overall room decoration more like 3 stars. Closets without hangers. Called the reception, staff member brought us bunch of cheapest wire hangers. Garden furniture on the terrace looks like it was bought in the flea market. Our rooms are overlooking the car park and the amusement park, noise outside already is suggesting sleepless nights. No terraces. AC in room hardly working. Internet is very, very, very slow. We are about to check on Spa tomorrow but I am not hopeful. I wish we did not pay our stay in advance.

Fabulous hotel. From the moment of entry gives an atmosphere of calm and luxury. Excellent service around the clock. Large, spacious and clean rooms. Large pools (a little warmer water will be better). Varied and delicious food. We will definitely come back again.

Everything was ok till we needed to order food. Hotel is outside of downtown so you don’t have any shops and restaurants near by. I was waiting for a pizza for an hour with two small kids, and after I called lobby bar they’ve told me they sent it to wellnes and not to my room. They ruined our day and were very rude. I don’t think I’ll come ever again

The waiter made me CRY!!! And MANAGER does not care about guests!!! So, we were external guests but we were every day hanging out in Spa and Loby bar. All the time we had the same waiter who was very nice and polite. The last day I was alone at loby bar, sitting and ordering all the time. The shift changed around 13-14h and the rude waiter came. I was ordering cocktails after food all the time. The 2nd shift waiter was very rude, without basic manners. He didn’t even want to say “here you go”/“what can I get you”, or whatever a waiter normally says... If he could, he would throw the drink on the table. I was all the time polite and trying to “soft” him by saying “thank you very much” and all the time I was showing him I appreciate his work. He had a very bad attitude and made me feel unwelcome. So when I ordered pizza for the second time and it arrived, I said in the most polite way possible “Thank you so very much sir” and he gave me terrible look and just said “HM!” (which felt like he would spit on me if he could) and walked away like I pissed him off. Considering I was already feeling like sh*t because of him and after this angry and rude “hm” on my thank you, I just started crying, I couldn’t stop it. My boyfriend came at that moment and when he saw me crying and I told him why he stormed to reception to ask for a manager. He got a response that manager is not here (on Monday, really?) and like hotel doesn’t have anyone in charge for the shift??. They took his number though, said they will call him and of course- noone called! I read on google reviews that Manager in this hotel does not care about guests and it seems it is true!!! We wanted to stay at this hotel next time, but I am not coming back never ever after this!!! Oh yes, the waiter came after everything and ironically said : “do you want somthing more perhaps??” We just said “No, thank you” and left. P. S. Spa is nothing special, paid 100eur per night, it is not worth the price. Piña colada and pizza are excellent btw.

First of all the hotel was really crowded and this could be partly a reason for bad things we experienced. Also have to emphasize that the personnel was really kind and helpful. The issue it seems comes from a level above. At arrival there were only 3 elevators available. Standing with a little kind in the front of it for 10 minutes or more is not really feasible. The heating in our room was broken and even though we asked for help and they told us that someone will come to check it, no one appeared the first night. Next day we had to call again, but this time finally someone, a technician appeared but did not fix the issue. We had to call third time too, and they tried to fix it with a heater. See the image. Again with a little kind in the room, heater is a really poor choice. Also I don't know how they expected us to dry our wet things after using the spa? After another call they finally decided to change the room. We have never experienced this kind of issue in a 4 stars hotel. In the second room the heating was good. The internet connection was interrupted every several minutes but I simple did want to go through whole thing again so I just used my cellphones internet for the business meetings I had. We spent 5 nights in the second room, sheets were never changed and once we had to call ask where could we or if someone could empty the trash can. Otherwise as I mentioned the personnel is really kind. Rooms are really nice with a contemporary bathroom part. Delicious breakfast and dinner. Nice spa area. The hotel is really nice. And if you get a room in the south part of the hotel, you can enjoy an amazing landscape view.

Nice terrace but understaffed. 2 waiters serving about 100 people, but that's not a real problem. My Serbian is a bit rusty and I really tried to order properly, but I ended up with the maybe-you-shouldn't-come-back level of 'service'. Whatever. I got the message.

Our stay in the hotel was very pleasant, the staff was polite and kind, they were always helpfull. Especially because we came with our 5years old kid. We want to express our greatest gratitude to this wonderful Radica Teodora who befriended our little boy, sending greetings to her , see'ya all next year !

Zlatibor is absolutely wonderful and should be visited! The nature and surroundings are breathtaking. The hotel at first glance is magnificent! You have an old section (it’s not old at all but that’s what they call it) and a new section. We lived in the new section and it was stunning! Five stars without a doubt. To the more less pleasurable things. The service is not what you expect from a five star hotel, when we checked in we didn’t get received like a five star hotel should receive you. One example no one helped with our luggage, not a big deal but still. Every time you pass the front desk they don’t great you because either they are on their phone or talking to each other. These are minor things but still it doesn’t give a good feeling, more like you are in their way. The biggest downside was dinner and service during dinner. Dinner was a buffe with everything over cocked and saggy. We didn’t even know where to get some water, it took us 20 minutes to get a waiter to take our order for wine and beer, in other words they were understaffed. Should you stay at the hotel? Yes without a doubt, don’t be afraid to complain about the service as they should be very aware off it.

This is a really nice property-new and huge. We loved the breakfast and dinner buffets-big spread and very reasonably priced. When we checked in, it was a warm day and we were taken aback to know the rooms didn't have any air conditioning. It is probably never required most days of the year as its a ski resort. But they quickly arranged for pedestal fans and that made the stay more enjoyable. The spa too is huge and very good.