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QueenNatWoo
Deluxe Room (2 beds)
Lưu trú vào thg 7, 2024
Vợ chồng
22 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 23 thg 8, 2024
The staff was very friendly and helpful with answering questions and assisting us without even asking. The amenities are top notch. The place was clean but a little attention to details would make it better (like the stained carpet in the bedroom. We ended up with an ugly but clean view. Even saw people walking by and was about to change so glad that there was curtain in the bathroom area but I love the open and airiness of the room. The hallways were dark as well as the hallway along the first floor corridor. I think it’s for the atmosphere. The amenities were amazing. The food for breakfast was not memorable but suitable and cooked well. The pool area was so crowded with children so I passed but everyone look like they were enjoying it. Overall, I would definitely stay again.
Dịch
6/12
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for taking the time to share your experience with us. We are delighted to hear that our staff was friendly and helpful. We strive to provide excellent service to all our guests, and it's great to know that our efforts were noticed.We apologize for the stained carpet in your bedroom. Our housekeeping team will pay more attention to details to ensure a better stay for our guests in the future. Regarding the view, we understand that it may not have been ideal, but we are glad that the curtain in the bathroom area provided you with the privacy you needed.We are sorry to hear that the hallways were dark. This is indeed part of the atmosphere we were aiming for, but we will take your feedback into consideration to see if adjustments can be made to improve the lighting without sacrificing the ambience.As for the breakfast, we are glad that it was suitable and cooked well. We will work on making it more memorable in the future. And regarding the crowded pool area, we understand that it may have been a disappointment. We will try to find ways to manage the crowd better to ensure a more enjoyable experience for all our guests.We are thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back and providing you with an even better stay.Best regards
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 7, 2024
Một mình
29 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 26 thg 8, 2024
小智 was AMAZING! He made the stay so worth it. He’s one of the best hotel concierges iv ever had the pleasure of coming across. As usual the room is very big and aesthetically pleasing. I only gave 2 for amenities because there was no toothbrush etc when I entered. Oh and the breakfast was fine… if you’re into Chinese style breakfast. 小智 should get a raise for his excellent customer service.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest: Hello! Thank you very much for choosing our hotel and giving your evaluation. First of all, we are very glad to hear your high praise for Xiaozhi. We will definitely convey your recognition to him and seriously consider applying for a pay raise for him to recognize his excellent service. We are deeply gratified that you are satisfied with the size and aesthetic feeling of the room. Regarding the lack of items such as toothbrushes in the facilities you mentioned, we sincerely apologize to you. In order to provide guests with more space for the washstand, our disposable items such as toothbrushes are placed in the drawers on both sides of the washstand. As for breakfast, if you have special taste needs or suggestions, please feel free to let us know. We will try our best to enrich the variety of breakfast to meet the preferences of different guests. Once again, thank you for your feedback. We look forward to your next visit and give us the opportunity to provide you with a more perfect accommodation experience.