Zhuhai Charming Holiday Hotel (Gongbei Port High Speed Rail Station Store)

Location is extremely convenient for travelling within Zhuhai, nearby Macau and Hong Kong. Gongbei port is just 10 minutes walk. A shopping mall is directly under this hotel. Hotel front desk and concierge are helpful. Conceirge even showed me the short cut leading to the Gongbei port. A lot of local guests within this hotel. Quite a few restaurants in this hotel. I tried their hotpot restaurant, beef was fresh, food was tasty and service staff was very attentive. There are plenty of eating places around as well. Facility is old surrounded by very old buildings and streets. Easy to get taxi to move around to places of interests e.g. 日月贝，圆明新园，板樟山 etc. Small swimming pool and gym. Not crowded at all. Water supply from the room was not so good and inconsistent temperature. Thus a little troublesome when showering. I find the most uncomfortable part was the bed. I think the mattress was not in good condition. It was noisy whenever I sat or turned and changed my laying down position. I did not sleep well. Feedback to hotel front desk when I checked out. Hope they address the problem avoid impacting the next guest(s).

I recently stayed at this exceptionally clean and beautifully maintained hotel, and it exceeded all my expectations. The location is incredibly convenient—just steps away from the station towards Macau, making it easy to get around without any hassle. From check-in to check-out, the staff were outstanding in every way. They were not only professional and polite but also genuinely helpful, always ready to assist with a warm smile. Every interaction felt personal and welcoming, and they went above and beyond to ensure my stay was comfortable and enjoyable. It’s rare to find such a high level of service that combines efficiency with kindness. The rooms were spotless, reflecting the hotel’s commitment to cleanliness and attention to detail. Everything was carefully arranged to create a relaxing atmosphere, making it a perfect retreat after a long day of exploring. The amenities provided were excellent, adding to the overall comfort and convenience of my stay. With such a wonderful experience, I will definitely book this hotel again for my next visit. I highly recommend it to anyone looking for quality service, prime location, and an immaculate environment. This hotel truly sets a standard in hospitality. 我最近入住了这家干净整洁、维护良好的酒店，体验远超预期。酒店位置极其便利，紧邻通往澳门的车站，出行非常方便。 从办理入住到退房，酒店员工的服务都无可挑剔。他们不仅专业礼貌，而且真心乐于助人，总是带着温暖的微笑随时准备提供帮助。每一次交流都让人感到宾至如归，他们为了我的舒适和愉悦不遗余力。这种高效与善意结合的服务在其他地方很少见到。 房间一尘不染，充分体现了酒店对清洁和细节的重视。每件物品都精心布置，营造了放松的氛围，是我一天探索之后完美的休憩之地。酒店提供的设施也非常出色，让我的入住更加舒适和方便。 有了如此美好的体验，我下次来一定还会再次预订这家酒店。强烈推荐给任何追求优质服务、绝佳位置和洁净环境的旅客。这家酒店真正设立了款待的高标准。 I had the pleasure of interacting with 小瑶 ，a remarkable member of hotel team who truly elevated my experience. From the moment I arrived, her warm, welcoming demeanor made me feel genuinely valued. She went above and beyond to ensure every detail of my stay was perfect, showing exceptional attentiveness and care. 在我最近的入住过程中，我有幸遇到了一位杰出的员工小瑶，她的服务使我的体验更加难忘。从我到达的那一刻起，她那温暖而热情的态度让我感到非常受欢迎。她始终关注细节，超越了我的期望，展现出无微不至的关怀。 她的礼貌和专业精神立刻引人注目，为我带来了舒适和放松的氛围。她总是能细致入微地预见我的需求，快速而礼貌地回应我的请求。不论是安排特别服务、提供本地推荐，还是定期询问我的满意度，她的服务水准堪称一流。 除了她的贴心帮助，小瑶还展现出了一种真诚的善意，让我倍感亲切。她待我如贵宾，而不仅仅是普通的客人，营造了一种温馨而友好的氛围。她对卓越的追求和高标准的服务真正体现了贵酒店的核心价值。显然，她对工作充满热情，我非常感激她提供的优质服务。她无疑是贵团队的宝贵成员。 Her politeness and professionalism were immediately noticeable, setting a tone of comfort and ease. She anticipated my needs effortlessly, responding promptly and with the utmost courtesy to any requests. Whether it was arranging a specific service, offering local recommendations, or just checking in to make sure everything was satisfactory, she provided a level of service that is rarely seen. Beyond her helpfulness, 小瑶 demonstrated a genuine kindness that made me feel at home. She treated me like a valued guest rather than just another visitor, creating an atmosphere of warmth and hospitality. Her commitment to excellence and high standards truly reflect the core values of this establishment. It’s evident that she takes great pride in her work, and I am grateful for the exceptional service she provided. She is truly a credit to your team.

Front office team member Kitty is very helpful and provided a very warm welcome upon check in. Room is good and spacious