No.168 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427000, ChinaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
9.4/10
Nổi Bật
1989 đánh giá
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Đánh giá đã xác thực
Vị trí9.5
Trang thiết bị9.3
Dịch vụ9.4
Vệ sinh9.5
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Đánh giá tiêu cực(56)
Daniil
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 4, 2025
Một mình
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 8 thg 5, 2025
The employee Tom at the reception was very helpful, a polite and pleasant person. The hotel itself is beautiful, large rooms
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您對我們酒店的喜愛以及對前台員工湯姆的高度評價。湯姆能得到您的認可,我們感到無比榮幸,他會因為您的稱讚而備受鼓舞。酒店一直致力於為每一位客人打造舒適、美觀的環境,房間能讓您覺得寬敞舒適,我們也十分開心。在未來的日子裏,我們會繼續努力提升服務質量,為您提供更優質的入住體驗。如果您下次還有機會入住我們酒店,我們會以更貼心的服務迎接您的到來。祝您生活愉快,萬事順遂!
VLO
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 3, 2025
Vợ chồng
10 đánh giá
5.5/10
Đăng tải vào 25 thg 4, 2025
We booked a Mountain View king room. Upon arrival, we reminded checkin reception that our room must have Mountain View’s, which we were assured it was.
Sadly, our room faced a building and I called to complain about .
5 mins later, a lady called my room and rudely asked which platform I booked from because they DO NOT have Mountain View rooms and I was misled.
I was shocked when she then hung up on my while I explained that it was clearly stated on Trip.com website.
A few phone calls later , about 40 mins after our checkin, another receptionist came to my room and said she found me a Mountain View room and we moved!
Why waste precious time when they could have given me my room at checkin, especially when I reminded them?
2) Why did that lady call me and lie blatantly that there were NO Mountain View rooms?
Very disappointed with this hotel
Dịch
6/7
Phản Hồi Từ Khách Sạn: 尊敬的客人,您好!看到您此次不愉快的入住經歷,我們內心深感愧疚與自責,在此向您致以最誠摯的歉意!非常抱歉因前台工作疏忽和溝通失誤,讓您經歷了換房波折與不愉快的通話體驗,我們未能在第一時間滿足您的需求,這是我們服務流程和團隊協作的嚴重失職。關於房間安排問題,我們已對相關人員進行嚴肅核查與培訓,確保後續預訂訊息準確匹配,同時會優化接待流程,避免類似情況再次發生。對於通話中工作人員的不當態度和表述,我們已進行批評教育,並加強員工服務意識與溝通技巧的培訓。您的反饋是我們改進的重要契機。再次為給您帶來的困擾致歉,祝您生活愉快!
Nurulzainal
Phòng Deluxe 2 giường
Lưu trú vào thg 3, 2025
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 17 thg 4, 2025
Room big, nice hotel, walking to science area.
At night you can shopping2 infront hotel,
The hotel staff very helpful, i n husband need medicine he help us to order online.
The price is value for money, with the room condition and hotel.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您對張家界納百利度假酒店如此全面且高度的評價。您對房間大小、酒店位置、工作人員服務以及性價比的認可,是對我們工作的極大肯定。我們一直致力於為客人提供寬敞舒適的房間、便利的地理位置和貼心的服務。同時,我們也會持續優化酒店設施,確保為客人提供物超所值的入住體驗。期待您的再次光臨,我們將竭誠為您打造更完美的住宿感受!
Kylie
Phòng Deluxe 2 giường
Lưu trú vào thg 2, 2025
Gia đình
7 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 1 thg 4, 2025
Locally, it is the best hotel I would recommend. Comfortable room, breakfast is excellent more choices for the food or drinks. Front desk service is fast and very warm welcome. I remember the boy named Allison. Thank you so much.
Only things can be improved, that's gym facility.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,很榮幸與您相逢在張家界納百利度假酒店~得知您對酒店十分滿意,我們倍感榮幸。酒店位於世界自然遺產張家界武陵源核心景區,風景如畫,地理位置優越,交通便利,距離景區標誌門入口僅約2公里,距離張家界大峽谷玻璃橋景區、黃龍洞景區以及寶峯湖景區都非常方便,距離民俗文化大戲——魅力湘西僅百步之遙,輕鬆飽覽張家界奇峯、怪石、幽谷、秀水、溶洞的千姿百態以及土家民俗的風土人情。最後,再次感謝您對酒店的推薦,誠摯邀請您關注酒店微信公眾號“張家界納百利度假酒店”,酒店官方商城不斷推出更多優質的產品和便捷服務,歡迎您下次來體驗~最後,感謝您的建議,祝您生活愉快!
Rajko
Phòng Deluxe 2 giường
Lưu trú vào thg 4, 2025
Gia đình
4 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 8 thg 5, 2025
Very helpful staff at the reception. They were very helpful with our flight cancellation and changing our flight tickets.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您對我們前台工作人員的認可與稱讚!能為您提供幫助,協助您取消航班和更改機票,是我們的榮幸。我們一直致力於為每一位客人提供貼心周到的服務,很高興我們的努力能得到您的肯定。在後續的入住過程中,若您還有其他需求,無論是關於出行安排還是酒店服務,我們都會盡最大的努力來滿足您。期待您在我們酒店度過一段愉快且難忘的時光,也希望您後續的旅程一切順利!
Parisa T
Phòng Executive 2 giường
Lưu trú vào thg 9, 2024
Gia đình
22 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 26 thg 10, 2024
Very clean and nice decoration. Delicious breakfast and high facilities . Excellent hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Skeeter
Phòng Executive 2 giường
Lưu trú vào thg 9, 2024
Vợ chồng
21 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 1 thg 12, 2024
We had a nice stay and booked some additional nights. Room we switched sometimes and Luna was a great help to accommodate that. We switched for a better view. Our original room was facing the big road. Breakfast was really busy, we stayed during Oct holiday but there should be at least a seat for everyone. Could be managed better during these peak moments. Walk to mountain gate was around 15 minutes. Overall good stay here!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Tài Khoản Khách
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 2, 2025
Gia đình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 22 thg 3, 2025
Overall, a beautiful hotel with the convenience of restaurants, convenience stores, and of course close proximity to the key tourist locations in Zhangjiajie. Highly recommended.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,感謝您選擇入住張家界納百利度假酒店,酒店坐落在生態自然、風光旎旖的張家界武陵源核心景區,地理位置優越,交通便利,自然風光美如畫卷,傍晚十分,打卡周邊的魅力湘西大劇院也僅百步之遙,周邊特色美食獨具風味,香飄四溢,遊玩歸來,酒店門口或悠揚或熱情的音樂噴泉表演讓您感受到了歸家的熱情暖意。美妙的時光總是匆匆而過,我們保留下一次為您服務的期許,在自然生態、風光旖旎的張家界武陵源期待您再次光臨,一份美好祝願從相遇張家界納百利度假酒店開始,祝您生活愉快!萬事順心
Tài Khoản Khách
Phòng Giường Queen Đặc Biệt
Lưu trú vào thg 9, 2024
Vợ chồng
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 28 thg 10, 2024
Booked an executive room and you can have either tea or dinner at the lounge.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Tài Khoản Khách
Phòng Giường Queen Đặc Biệt
Lưu trú vào thg 8, 2024
Gia đình
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 26 thg 9, 2024
Really nice and quiet hotel and amazing views from the window
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Daniel
Phòng Deluxe 2 giường
Lưu trú vào thg 11, 2024
Gia đình
63 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 1 thg 1, 2025
Nicely located to the east gate of the national forest park. Hotel is already little bit old. The breakfast for western people is very poor.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Tài Khoản Khách
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 5, 2024
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 21 thg 6, 2024
We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Tài Khoản Khách
Phòng 2 giường hạng Superior
Lưu trú vào thg 4, 2024
Du lịch cùng bạn bè
7 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 5, 2024
The hotel is located near the park entrance, Charming Xiangxi show and Wulingyuan city center. The hotel has a large selection of Chinese and Western food for its breakfast hotel. The room we received was large and spacious. Although the hotel is supposed to be non smoking, we found smoke smell entering our room. After we informed the front desk, they promptly arranged another room for us. Thanks to their service we enjoyed our stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Tài Khoản Khách
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 10, 2024
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 16 thg 11, 2024
Went during shoulder season and stayed for 3 nights. Neodalle/Crowne Plaza has beautiful rooms -- lots of space and a great big bathtub to soak in and rest your legs after your walk. (with a view of the mountains). Room was new, clean, and really well-designed. Breakfast was plentiful and the spicy dishes varied every day. Location was convenient -- when the park was closed, we'd stop by Wulingyuan for dinner and walk home, avoiding the traffic mess from all the tour buses.
The hotel also has a convenience store to buy water, drinks, and small snacks. We didn't meet any staff that spoke English to us, but that could be because we know a little Chinese so they didn't try.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
CheeKhan
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 9, 2024
Vợ chồng
5 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 10 thg 11, 2024
Conveniently located to east entrance. Spacious and clean room. Easily the best hotel out of the 4 during my recent trip to ZJJ.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.