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Jannik_qm1946
Tianmen Mountain-View Marquis Balcony Room
Lưu trú vào thg 10, 2024
Một mình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 11, 2024
The team made my time in here an absolutely amazing. My intended stay of two nights I extended to a total of 4. They make me feel a very important person, helped me picked up at the train station, did my laundry and served food to my desires. I cannot thank them enough. They also helped me with the best tour guide ever! Always ask for Betty! She is very kind and helpful and was up for any type of request. Thank you Sean Hotel! ❤️
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for your wonderful review! We are overjoyed to hear that you had an amazing time during your stay with us. It's our pleasure to make you feel important and take care of your needs, from pick - up service to laundry and customized food.We're also glad that Betty, our tour guide, impressed you with her kindness and helpfulness. We'll surely pass on your kind words to her.We hope to welcome you back soon!
Mqondisi
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 7, 2024
Vợ chồng
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 12 thg 8, 2024
My stay was amazing. We came as a couple. The hotel is situated in a perfect place , it is easy for didis to find you, from your room you can see the Tianmen mountain, which has the “heaven’s gate”, we checked in at 2PM and the receptionist (Scarlet) helped us to find the place to get the tickets to go to the mountain. She was wonderful, she speaks English. The hotel itself is pretty, the garden is beautiful for taking pictures and they have a glass roof that is also great for pictures at an additional cost, the staff is amazing, the food is great, the room was clean! I will definitely recommend this hotel. It was a 10/10 experience!!!
Dịch
6/20
Phản Hồi Từ Khách Sạn: 哇塞,您的點贊讓我們的民宿瞬間星光熠熠!感謝您的認可,讓我們在民宿界又多了幾分自信和光芒。期待您下次再來,一起發現更多美好!”
James Tai
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 8, 2024
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 5 thg 10, 2024
This is one of the most beautiful hotel just 20 mins walk to the cable car station to Tian Meng shang. The staff are all very friendly and all the room facing the Tian Meng Shang mountain have balcony to enjoy the view of the mountain range.
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you found our hotel one of the most beautiful ones.We are glad that the location, just a 20-minute walk to the cable car station to Tian Meng shang, was convenient for you. And it's great that you enjoyed the view of the mountain range from the balcony of your room.Our staff takes pride in being friendly and we are happy to know that they made your stay pleasant.We look forward to welcoming you back again in the future.
Tài Khoản Khách
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 8, 2024
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 9, 2024
My stay was very nice. Hotel close to airport. Very beautiful room and views for Tianmen mountain. Everything clean. Bad was fantastic. Kind and helpful reception. Thank you for relax time.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的貴賓,感謝選擇肖恩城堡,感謝您的支持!期待下次光臨!
Tài Khoản Khách
Tianmen Mountain-View Marquis Balcony Room
Lưu trú vào thg 6, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 8, 2024
During our visit to China, we stayed at the ‘Mr Sean Castle’ hotel from 29 July to 1 August 2024.
The hotel is named after ‘Sean the Sheep’ (the character being a favourite of the owner apparently) and, being British, we thought this quirky theme was brilliant… you can see various models of Sean dotted around the hotel.
The hotel was absolutely fabulous and the staff were all so friendly.
As part of our reason for visiting China was to celebrate a 50th birthday, the Mr Sean Castle hotel kindly gave us an upgraded room, which was amazing.
The hotel is in a great location close to downtown Zhangjiajie, but just far enough away to ensure you have a quiet and very peaceful night’s sleep away from any outside noise.
The food at the hotel is first-class, including a great variety of delicious choices for breakfast.
The hotel has an amazing open-air roof-top garden that is packed with beautiful flowers, shrubs and trees… it’s truly breathtaking to see, and was an amazing place to sit and eat as we watched a phenomenal lighting storm play out over the Zhangjiajie mountain range that forms the incredible backdrop to the hotel’s view over the river to the rear.
As stated above, the hotel staff were fantastic, but particular thanks go to ‘Scarlett’ (张思嘉) for her assistance in helping us to arrange the tickets we needed to visit Tianmen Mountain, Zhangjiajie National Forest Park and the Zhangjiajie Grand Canyon… she sorted everything out for us and without her knowledge and help, our trip would definitely not have been as amazing as it was… thank you again Scarlett!
We would fully recommend the Mr Sean Castle hotel to anyone planning to visit Zhangjiajie, and will definitely stay there again if we ever come back to the amazing city of Zhangjiajie… which is highly likely!
Dịch
6/13
Phản Hồi Từ Khách Sạn: 尊敬的貴客您好,非常感激您來中國張家界選擇入住我們肖恩城堡,很高興能夠為您提供服務,您的認可對於我們來説是最好的禮物,您的滿意是我們最大的追求,您的好評是我們前進的動力,我們將繼續保持卓越的服務,期待為您提供更優質的服務和體驗,歡迎您下次再來中國張家界入住我店!
Astra Darius
Street-View Earl European-Style Twin Room
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 10 thg 6, 2024
One of the best experiences of my life. We came to China as 4 friends wanting to experience this amazing but mysterious country, and ended up staying at Mr. Sean Hotel. The hotel itself had a great atmosphere, with clean and beautiful rooms, and the most amazing staff possible. Miss Scarlett has helped us every time we asked for anything. We will definitely return when given the chance next time.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您給予我們如此高度的評價!得知您和您的朋友們在中國的這段經歷如此美妙,尤其是在我們肖恩城堡留下了美好的回憶,我們深感榮幸。能為您提供良好的氛圍、乾淨漂亮的房間以及出色的服務,我們也十分開心。斯嘉麗小姐也會因為您對她的認可而備受鼓舞。我們期待着您下次有機會再來,繼續為您創造更多難忘的時刻,再次感謝您的支持與喜愛!祝您生活愉快!
Cheetah-Soumen
Tianmen Mountain-View Marquis Balcony Room
Lưu trú vào thg 6, 2024
Gia đình
11 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 15 thg 7, 2024
Nice location and great view. The hotel manager is nice and helpful.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,很高興知道您對我們的位置和視野以及酒店經理提供的幫助表示讚賞。我們將繼續盡最大努力確保您在我們這裏的每一次住宿都是難忘的。期待您的再次光臨!
Johnny
Tianmen Mountain-View Marquis Balcony Room
Lưu trú vào thg 11, 2024
Gia đình
4 đánh giá
1.0/5
Đăng tải vào 12 thg 1, 2025
Worst hotel ever I have ever stayed. Will not recommend or stay this hotel again
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,首先,非常感謝您選擇我們的酒店並花時間給予我們反饋。對於您此次入住體驗的不滿意,我們深感抱歉,這明顯沒有達到我們一直以來追求的服務標準。瞭解到您的反饋是我們酒店“住過最差的酒店”,這無疑給我們敲響了警鐘。我們深知每一位客人的滿意度都是酒店生存與發展的基石,因此,您的每一條意見對我們來説都至關重要。為了具體瞭解並改進我們的服務,能否請您進一步詳細説明在哪些方面讓您感到不滿?是房間的清潔度、設施的完好性、服務的響應速度,還是其他方面的體驗?您的具體反饋將幫助我們更精準地定位問題,確保類似的情況不再發生。同時,我們也想借此機會向您保證,我們已經開始內部調查並着手進行必要的整改措施,以確保每一位入住的客人都能享受到舒適、乾淨且周到的服務。我們深知重建信任需要時間和實際行動,我們承諾將持續努力,不斷提升服務質量。最後,對於此次給您帶來的不便,我們再次表示誠摯的歉意,並希望能有機會在未來通過更好的服務來彌補這次的遺憾。若您願意再次考慮我們,我們將為您提供一次免費的房間升級或額外的服務優惠,以表達我們的誠意。再次感謝您的寶貴意見,期待未來有機會為您帶來更加滿意的住宿體驗。
Người Dùng Ẩn Danh
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 9, 2024
Vợ chồng
13 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 10, 2024
Sean castle is located just 6 minutes away from the airport and 15 minutes away from Tianmen mountain (by car). The restaurant is situated on the roof with a beautiful view of the city. The staff were friendly and attentive and the rooms were clean.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at Sean Castle.We are glad that our convenient location near the airport and Tianmen mountain was a plus for you. The rooftop restaurant with its beautiful city view is indeed one of our highlights, and we're happy it met your expectations. Our staff takes great pride in being friendly and attentive, and it's wonderful to know that they made your stay more pleasant. We also strive to keep our rooms clean and comfortable for all our guests.We look forward to welcoming you back again in the future.
Marieta Du Toit
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 2, 2024
Vợ chồng
10 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 3 thg 4, 2024
This was our first time in Zhangjiajie and we wanted to visit both Zhangjiajie National Park and Tiamen mountain. The hotel is very close to Tiamen mountain Cable Car. It is about 40 minutes drive to Zhangjiajie National Park. The hotel is very beautiful and clean. It also has a pick up service from the High Speed Train Station which is helpful. We are foreigners and the staff's English was very limited, although they went out of their way to help and accommodate us. They helped us with location and plan how to get to certain places. We also got a complementary desert every night. We had very good wine although a bit expensive. It has a Western restaurant at the top of the hotel. The only negative thing was the bath's water filled up extremely slow and to take a bath it would take about 40 minutes to fill it up.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的貴客,非常感謝您選擇我們的酒店作為在張家界的下榻之地。聽到您對酒店的位置、外觀和乾淨程度感到滿意,我們深感榮幸。對於接站服務能給您帶來幫助,我們也感到十分高興。關於工作人員的英語水平有限,我們會加強培訓,以提供更好的服務。對於浴缸注水慢的問題,我們會立即進行檢查和維修,確保類似情況不再發生。同時期待您的再次光臨,祝您旅途愉快!
Tài Khoản Khách
Tianmen Mountain-View Marquis Balcony Room
Lưu trú vào thg 4, 2024
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 5, 2024
This hotel is fantastic! 5 star service. From the moment we arrived, the staff was there to greet us and gave us a complimentary beverage as we were checking in. They gave us a tour of the facilities, free map and overview of Zhangjiajie and possible excursions, and throughout the whole process were very hospitable and kind. The breakfasts and dinner options were delicious. Our view from our room was something we won’t forget. Definitely recommend.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,收到您的好評我們深感榮幸,每一句讚美都是對我們最大的鼓勵。感謝您選擇我們的民宿,讓您的旅途多了一份温馨與舒適。期待未來再次與您相遇!
Mariani
Tianmen Mountain-View Marquis Family Parent-Child Room
Lưu trú vào thg 9, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 10, 2024
The proyektor is great experience
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, We are absolutely delighted to hear that you had a great experience with our projector! At Sean Castle Homestay, we strive to provide unique amenities that enhance your stay and create unforgettable memories.We're so glad that the projector added to your enjoyment. Whether it was for a cozy movie night in your room or a presentation during your stay, we're happy it served its purpose well.Your positive feedback means a lot to us and encourages us to continue providing exceptional services and experiences. We look forward to welcoming you back again soon so that you can discover more of what our beautiful homestay has to offer.
traveler65
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 10, 2023
Một mình
13 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 4 thg 1, 2024
Nice view!!!! Well maintained room with a balcony. Breakfast is simple but sufficient. Well done!
Dịch
Phản Hồi Từ Khách Sạn: 感謝您的五分好評,我們會繼續努力提供更好的服務!
Anita
Tianmen Mountain-View Earl Balcony Double Bed Room
Lưu trú vào thg 4, 2023
Vợ chồng
5 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 14 thg 5, 2023
Outstanding service and value! Romantic, classy immaculate room with a balcony facing Tienman Mountain. Top quality toiletries. The hotel is a tranquil oasis, yet have easy access to the main attraction. Concierge patiently explained how to get to and around the Mountain, and arranged for free ride to the airport. Wide variety of food for breakfast buffet. I have been recommending this hotel to others already.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,您好!非常感謝您 5 分的點評哦!謝謝您對我們的認可呢。酒店正對天門山,距離天門山景區2公里,預訂後,我們的管家會提前聯繫賓客,協助您規劃行程,講解旅遊地圖,希望您有一個完美的旅行!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶!這裡是市區為數不多能看到天門山全景的美景酒店,謝謝您的分享!我們一起把這份美好帶給更多的朋友。希望肖恩的城堡是您回憶裏最温馨、最獨特的那個,祝您生活愉快!
Tài Khoản Khách
Tianmen Mountain-View Marquis Family Parent-Child Room
Lưu trú vào thg 10, 2023
Du lịch cùng bạn bè
6 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 29 thg 11, 2023
Hotel was looks new and not many visitors. Service was good and quite happy for short stay.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客您好,看到這麼深厚的好評,真的很激動呢!謝謝您對我們的認可,肖恩城堡的小夥伴們力求為每位賓客提供貼心細緻的服務!為每位客人帶來超值的體驗!酒店正對天門山,距離天門山景區1.5公里!地理位置非常優越!這個時節城堡的三角梅盛開,品種多,花色艷麗!城堡 對面的仙人溪源頭來自於從天門山下水庫,面山、面水,風景獨好喲!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶!這裡是市區為數不多能看到天門山全景的美景酒店,謝謝您的分享!祝您生活愉快!