Trip.com Group Country Retreats (Zhang Jiajie Manson Joint Resort）

The pictures and reviews do not lie. The location is peaceful and quiet, rooms are very new and clean. The service and hospitality I received also exceeded that of a 5-star hotel. The staff gave me a very personalized experience at Manson and did not behave like robots like other hotel staff. I give my deepest appreciation to the butler assigned to me, 豆豆, who always ensured my safety (as a foreign solo traveler) and ensured that my needs were met. He was also an expert of the area and gave very good local recommendations that staff from other hotels often fail to provide. From the whole pick-up service to check-out process, it was seamless and I never encountered any obstacles. If there is a chance, I will come back here again. I have stayed in many luxurious expensive hotels in my life and this was truly a hidden gem. 图片和评论不会撒谎。位置安静祥和，房间很新很干净。我得到的服务和款待也超过了五星级酒店。工作人员在缦心给了我非常个性化的体验，不像其他酒店工作人员那样表现得像机器人。 我最深切地感谢分配给我的管家豆豆，他总是确保我的安全（作为一个外国独行旅客）并确保满足我的需求。他也是该地区的专家，并给出了非常好的当地建议，而其他酒店的员工往往无法提供。 从整个接机服务到退房过程，一切都很顺利，我从未遇到任何障碍。如果有机会，我会再来这里。我一生中住过许多豪华昂贵的酒店，这家酒店真是一颗隐藏的宝石。

The best resort experience we had. Our caretaker dou dou went out of his way to help us plan our itinerary, get tickets and transport so the trip was really stress free. The resort is beautiful, we were there with cloudy weather but im certain it will be much more beautiful in summer. Anyone who is planning a trip to zhang jia jie should just come to this hotel.

This place is a hidden Gem 🤍. I travel a lot , and so far this is One of the best places I stayed in. Very cozy, elegant farm resort, the staff treated us like a family member. The details in the room and the resort is so impressive and elegant 🤍🙏🏻. They went above and beyond in everything we need. The place is far more beautiful in reality than in pictures and it was even beyond our expectations. Such a magical night, I truly felt like living a nice dream where I was treated like a princess. Thank you so much for everything and we truly appreciate Sunny’s help such a nice person. Definitely we will come back 🙏🏻🤍 she helped us from the beginning when we were lost, she answered us with very accurate informations, provided us with transportation, helped us in buying the tickets to the Zhangjiajie National Forest Park. I can’t thank the team enough 🤍

Sunny is great :).

這次入住的體驗堪稱完美！從踏入大堂的瞬間，就能感受到工作人員的熱情，主動幫忙提行李並快速辦理入住，還很貼心為我們升級房型，體驗感很好，有幸還參與了員工的聚餐，非常好👍，會想再去的地方，大家有機會一起去試試

總體來説酒店還是不錯的，入住體驗也還可以。這裏重點表揚一下週周！因為我是一個人來玩的想要拍照，就找了管家幫忙。很意外週週真的很會拍，會構圖會找景會抓拍也有審美。而且非常耐心和細緻，人也很熱情可愛！一直囑咐我別摔跤幫我拿東西，而且拍了很久也一直都很認真不敷衍！附一組她拍的圖！她用鏡頭捕捉的不僅是風景，更是一份值得珍藏的心意。在標準化服務成為常態的當下，這份真誠與匠心賦予了服務温度。讓我感受到了賓至如歸的真正含義！期待未來再次相遇。