Zhangjiajie Ruke Hotel

This was the single BEST HOTEL EXPERIENCE my partner and I have ever had. I can't begin to cover all the reasons why, but I'll share the highlights below: Staff: Every member of the staff was incredibly kind and went above and beyond to ensure a comfortable stay and readiness for the next leg of our trip in China. When we mentioned that we had been traveling for a week, they offered to launder our clothes at no charge - we arrived around 9PM and our clothes were ready early in the morning. When we went out for the day, they mended my partner's suitcase simply because they noticed a rip - we did not even have to ask! The thoughtfulness of the staff had no limits. Food: You can select what you'd like for breakfast the day before and at what time you'd like to eat. The dining room is exquisite, and the food was phenomenal. We particularly loved the spicy beef brisket noodles! Architecture / Decor: Every detail of the hotel, from the staircase to the greenery and angles of the hallways, to the art and patio, felt both homey and modern. We loved the art installations - paintings, sculptures, and more - around the building. Beautiful hotel. Room: We loved our room! It's equipped with smart technology, and the hair dryer is the equivalent to the Dyson one. Our patio was full of greenery. The bed, pillows, and comforter were sooo comfortable - we really didn't want to leave in the morning 😅 but alas, we were here to see Tianmen National Park. Also - the toiletries were lovely, we especially loved the scent of the body wash and shampoo. Grateful to have stayed here and hope to be back one day!

Fantastic hospitality and great service by all staff during our 5D4N stay at Ruke Hotel. They were accommodating to our requests and had free daily laundry and shoe cleaning services. Furthermore, the hotel was beautiful and everything was very clean and well maintained. There are also many good restaurants and marts nearby. We had a very comfortable stay and would definitely recommend people to stay here!

I rarely write the review, but this time I want to do it so much! It was better than 5* hotels that I’ve been too. (And I travel really a lot). The best hotel in my list. Hotel: it was super clean, nice, new, modern and cozy. I felt like I don’t want to leave. So warm. But the most important thing I’d like to mention is that people there are so hospitable and warm. Service is one of the best I’ve ever experienced. We arrived late so they gave us desserts and delicious snacks. They got our shoes to clean so we can wear them tomorrow. They were very attentive and helped us a lot. I would definitely recommend them to my friends and I will stay here again. Thank you so much.

- Super clean, no shoes inside the hotel area - short walk to cable car and staff went over and beyond to make us comfortable. Free laundry and press service, complementary dessert and tea, lots of small touches to put customer service first - rooms are well thought out, manual and voice commands controlled

Wonderful stay! New spotless small boutique place with great attention to detail! Sets itself apart by service, special thanks to Tang Yun and Wu Mingpu who went out of their way to make the stay memorable and pleasant, despite the language barrier. Location is convenient for cable car. Food was excellent, small menu guarantees food is fresh and every dish tasty. Afternoon tea could have more been more elaborate if you call it that, pictures as advertised were more extensive than what was presented. Sure repeat when in town again!

stylish cozy hotel atmosphere. Like home. Beautiful cat, delicious breakfasts, friendly staff. Strongly recommended!