Europe Hotel & Spa

Beautiful property. extremely well-designed suites. Very friendly personnel. Excellent location for the Matterhorn view. The room was tastefully decorated, with a comfortable bed, excellent house cleaning services. Provide personal skincare product, especially the sheep soap that I love it ! Breakfast was also excellent. I’d want to go there again ! :)

酒店離車站太遠，接駁巴士有時間限制（07:00-19:00），訂房時的要求完全冇理會

We arrived and decided rather than call for a shuttle, we would walk through town. It was a pleasant walk, and the hotel was easy to find. The staff couldn't have been more helpful or welcoming. We stayed in room 122, and if I had it to do again I would ask for a different room. First, no view. but more important, since we were there in very warm weather, the only way to cool the room is to open the window to the fresh alpine air! Great! Until we listened to people talking very loudly until 2:00 am outside my window. Not sure if it was another room, another hotel, or what, but I heard every word being spoken, and laughter, etc. So I closed the windows until 2:00 am then opened them. The breakfast was very nice and elegant, and service top rate. We had drinks in the bar the night before, and it was very pleasant too (we sat on the back patio) We took a shuttle from the hotel to the train station and it was brisk and convenient. We would stay here again for sure.

Had the most fantastic week at this beautiful hotel. Fabulous breakfast and a stunning room with a Matterhorn view. The staff were superb, especially Katrin at reception - she gave us so much advice about where to go and suggested some absolutely stunning hikes and day trips. The location of the hotel is perfect, in the centre but lovely and quiet, an absolute must if you’re in zermatt

Do yourself a favor and stay at this hotel. Amazing experience, lovely staff, great food. The spa is also spectacular. Great location between all the key activities.

When I was planning my trip to Zermatt, I contacted Europe Hotel & Spa in advance to ask about pickup from the station. They promptly replied, saying I could simply call or email them once I board the train, and they would arrange the pickup. On the day of arrival, I sent them an email and also called while on the train. I expected an automated response with several options, but to my surprise, a receptionist picked up immediately. She confirmed they had already received my email and assured me the driver was on the way. When I reached Zermatt station, the driver was already there waiting for me—I didn’t have to wait a single minute. It was such a smooth and warm welcome. Upon check-in, the excellent service continued. The staff were incredibly friendly, always smiling, and genuinely willing to help with anything. One example that stood out was when I was struggling to use the clothes dryer—they noticed and kindly offered to dry my clothes for me free of charge, just to save me the hassle. That kind of service is rare and deeply appreciated. The room itself was big, super clean, and beautifully decorated with a modern touch. The design of both the room and the bathroom was elegant and stylish—I really liked it. It created a very cozy and comfortable atmosphere. Every morning, the breakfast was a delight. The variety was very satisfying, and everything was fresh and well-prepared. I especially loved the fresh orange juice station, where you could squeeze your own juice—a small detail that made a big difference. I’ve stayed in other hotels where this wasn’t offered, so this really stood out. Also, they gave guests the choice to prepare their own eggs or have them cooked by the kitchen, which caters to all preferences. The spa was absolutely amazing. The moment you enter the area, you’re welcomed with a relaxing aroma and peaceful ambiance. I particularly enjoyed the jacuzzi with my son and daughter—it was the perfect way to unwind after a long day exploring. The atmosphere was calm and soothing throughout the entire spa area. Overall, my stay at Europe Hotel & Spa was perfect from start to finish. The service, staff, cleanliness, food, and facilities were all outstanding. Thank you to the whole team for making our stay so memorable. I would definitely return and highly recommend this hotel to anyone visiting Zermatt.