Hotel Berner

A very comfortable family-run hotel with good food and a great location close to the citixpress lift. It's a short walk to the friendly town centre & the lake, with many bars and cafes. The real highlight was the very friendly and helpful staff. My wife hurt her knee early in our stay, and they could not have done more to help; booking taxis, arranging an appointment for a scan, etc. They arranged for a friend to bring our dinner up to our room one evening, found a stool so that my wife could sit in the shower, and it was all done with a smile. The hotel owner, Christophe, was always around making sure that everyone was comfortable. Some of the people in our party had dietary restrictions, and the kitchen had no problem accommodating them. The poor snow meant that the ski-in/out route wasn't in good condition, but in better weather it would have been easy to ski to and from the hotel door. I would very happily return for another stay.

Our first family summer mountain holiday. Hotel is lovely, rooms a good size, though pillows were a little on the thin size. no air conditioning in the rooms, though that's to be expected. lovely small outdoor pool to relax in at the end of the day. you are a little away from the centre of town, but that's not such a bad thing. food was excellent and staff were very helpful if there wasn't anything on the menu you fancied. service in the restaurant could be a little on the slow side. overall, an excellent place to stay, whether summer or winter.

We chose Berner hotel for our White Christmas holiday as we thought it will have a family feel to it. And we were not disappointed. Beautifully decorated for Christmas, Berner hotel run by the Berner Family, gave us unforgettable experience of Austrian festivities including traditional music, Christmas Eve gathering around Christmas tree with little chocolate gifts for each room under the tree, amazing meals and even sleigh ride. The attention to details was incredible. Our newly renovated Suite, consisting of two rooms, had plenty of storage space and beautiful views from two balconies, one giving us a view of the slope and the other , the panorama of the Zell am See with the lake. The breakfast buffet consisted of multiple choices of fresh breads, danish pastry, fruits, cheese, charcuterie, salads, eggs, cereals, seeds, juices, jams and the most important thing is that there was always gluten- or other allergies free option (on request - our daughter has severe multiple allergies). Similar with dinners! Thoughtfully created and beautifully presented evening dinner was always a choice (out of two options of each for starter, main and desert) to be made at breakfast. The main menu was always accompanied by a soup of the day and salad and cheese buffet. The spa area with the pool is just what you need after a day of skiing. Saunas (incl. Finish sauna) and steam room are spacious and in the proximity of the cold shower to add variety. And there is plenty of space on the loungers in the relaxation area. The staff is always very helpful and attentive and remembers your regular drink orders! We also bought ski passes on site as we thought it might be easier to do it at the reception than queueing at the gondola. Worth mentioning is that the hotel is situated close to the ski bus station which gives you the chance to get a seat on the bus to Kaprun. All we can say is a huge thank you to everyone in the hotel!

We stayed at the Berner Hotel in December 2024 with a group of friends. What an amazing hotel, friendly owners made sure our stay was truly unforgettable. The staff were attentive and nothing was too much trouble. The hotel just underwent a refurbishment and the rooms were very comfortable. The ambience at the restaurant was very festive, it served varied locally sourced delicious food. We enjoyed the spa and the outdoor pool. The hotel is close to the City Xpress lift and a short walk to the lake. We were lucky to get the fresh snow the week we stayed and enjoyed a sight of Diamond Dust Halo from our hotel room balcony, photo enclosed. Highly recommend the hotel.

Very welcoming staff, a very comfortable room and excellent food - a wide ranging buffet breakfast and a consistently high-quality six course dinner. The hotel is in a quiet part of the city but close to the lake, mountains, city centre and travel connections. The Zell am See Kaprun Summer Card was included - a real money saver.

Stayed here August 2024 - family of four, our first summer alpine family holiday. Hotel is delightful. All the staff are very helpful, speak excellent English - special mention to Olivia at breakfast. Food is superb and they were very helpful if there was nothing on the daily menu that appealed. lots to do in and around Zee and Karin on reception can help and advice. I've been to Zell in winter and hotel is very close to the city express lift, so would recommend it for ski trips as well. Summer visitors should be aware that there is no air con in rooms - it is a small, family run, old building hotel, so this should not come as a surprise. As in anything, there is always room for improvement - the pillows are rather thin and anything but firm, but that's about the extent of the shortcomings, so new pillows please.