Gold Hotel

A very nice and clean hotel close to city centre. Very friendly and willing to help staff. Great sauna you can book for yourself only. Just a pity there is no pool to swim. Great variety of food for breakfast and dinner to choose from and all very fresh!

This is a charming and comfortable hotel. It is beautifully maintained and all areas are spotlessly clean. Staff are friendly and check in and check out were quick and efficient. Our room (209) had a side view and balcony and was very comfortable and spotless. There is lots of storage space. Towels, robes and bed linen were white and immaculate. Slippers much appreciated! The breakfast buffet had something for everyone and the selection of breads was particularly nice. We ate at the hotel restaurant one night: the food was exceptional! Reasonably priced, tasty and HUGE portions! My husband had the best Pierogi of the trip and I had the most delicious Ghoulash with potato pancakes. The side of fried cabbage was also delicious. As if their hot wine! The spa area is small but has everything you need. Unfortunately, our spa experience was spoiled by other guests who let their children use the lovely hot tub as a swimming pool and they clambered over myself and my husband until we got out. The parents just let their children do as they wished. We sought refuge in the lovely sauna only to find a family in there with a little girl (too young to be in there) wanting to get out but her mother was encouraging her to stay in! Other children were messing unsupervised in the plunge pool. One small child was picking up decorative rocks from the relaxation area and dropping them on the tiled floor, being watched by her mother! It is not the hotels fault but it may be better if they introduced adult only time. The location is right on the number 11 bus route which goes to Zakopane one way and straight to Morskie Oko the other. We also found transport to take us over the border to Slovakia to do the amazing treetop walk at Bachledka! We would, however, come back to Zakopane again.

When we has arrived hotel and room looks really nice. Every day we has cold room. Once we came back to the room and was 6 degree. Problem was reported every day continuously and everyday we was assured that it will be fixed. Shower was leaking and jacuzzi as dirty. Nothing hasn’t been done, nobody offer us to swap room and for the request for part refund we was completely ignored. Our email to the management has been never answer. How much would you pay for the cold room on the middle of the winter(-14 degree outside)? Very poor management