White Olive Premium Laganas

I have only put one circle/star as I cannot put any lower. Lets start with a positive. The staff at reception were helpful and kind. Cleaning staff do their best. On arrival the hotel looks lovely from the outside and after reading previous awful reviews I thought is was going to be ok......I was here for 11 nights. I had emailed previously as my husband uses a mobilty scooter so requested a ground floor room. I asked again at reception and she said she would try and find a suitable room. After half an hour we were shown to the room on the second floor. (Up in the lift we went with the scooter) room looked ok. However having to wait for the lift every time we went out of our room or wanted to go back to it and dealing with guests that were rude about my husband using a mobility scooter, I requested a ground floor room the day after. we were taken to another room at the back of the hotel where the old stuff from the hotel is kept. The room was ok but when i pulled the curtains back there was a massive hole in the glass door. Another room was found in same area (it felt like staff quarters) When I had a shower the whole bathroom flooded, there was water coming out of the wall. I used all the bath towels up to soak water. reported it to reception 24 hours later the maintenance still had not been completed, only discovered this when we showered again (so dangerous with a disabled husband) Reported to reception again. There was a bad smell of drains in the room. Then we had no hot water for a shower and we had been to the beach, i again reported it to reception, maintenance came out and said it would be fixed, however we were still waiting 6 hours later, went to reception who said it had been completed, but i informed them water was still cold, (I had a cold shower to wash salt out of my hair) Eventually I complained to Love Holidays and lo and behold the next day we were moved again. Room was lovely but really needed detailed cleaning, however bathroom still flooded but not so bad. Now for the food. Restaurant on first floor. Only 12 containers of cooked food, I deliberately haven't used the word hot because it was consistently luke warm or cold. Complained several times to reception but it never got better. The manager, when asked said they have difficulty in keeping food hot when it comes out of the oven. Well it would help if the Bain Marie was hot. Not a lot of choice if you do not like your food in a sauce. Even the peas were in a tomato sauce. Breakfast was pretty awful as well, cardboard cornflakes and cheerios and muesli that was just oats and left over cereal. Salads were basic, very little choice as were the desserts. I have been a Chef/Catering manager for over 30 years and I have stayed in some horrible hotels but this just about trumped the lot. We spent all of our holiday money on eating out and I had wanted to do some of the trips but couldn't afford too. I looked for flights every day from day 2 but the were out of my price

This a hotel of 2 halves. The Hotel is very modern and the rooms are so clean and have all the ammenities. The food and drink is very basic. The restaurant is very repetitive, all the drinks are out of a tap where u help Yourself. At breakfast nothing is made fresh, you have to help yourself to precooked food and drinks from a machine……this is not what u expect from a 4 star hotel!! The snack bar had 4 options, precooked hotdog, toastie, cold Greek salad or pot of jelly. The drinks were awful too. We ate out every night as if we had ate in the hotel this would have ruined our holiday!!!

Szczerze za prawie 10 tys złotych oczekiwałam inny standard niz otrzymaliśmy. Pokoje które są dodane na zdjęciach strony hotelu istnieją wogole ? Czy wygląda na to, że lecąc z polskim biurem dostaje się niższy standard ??? Stołówka ze zdjęć też została pomniejszona do ⅓? Rozumiem, że wrzesień to nie jest wysoki już sezon ale tak samo za to płacę. Okolica hotelu też nie zachęca do spacerowania. Bar na all inclusive na 4,5* wygląda jak w hotelu 2,5*