Tài Khoản Khách
ngày 5 tháng 9 năm 2024
We stayed at the Macedonia from the 27th August until the 3rd September 2024. We have stayed in Zante several times over the years and have had wonderful stays but this experience has been awful. We had two rooms a one bed apartment and a studio. I emailed the hotel before we arrived asking if we could have rooms close together as my mum who was staying in the studio alone has heath and mobility issues and needs my help often, when we arrived we were placed in 2 ground floor rooms in separate blocks. Both rooms were dark and dingy and didn't get much light. The fridge in the apartment did not work properly and the drinks were barely cold I informed reception but they said it was adequate. We paid for air conditioning in both the apartment and studio , it barely cooled down either room and the swing function did not work on both of them. Also the aircon in the apartment was only in one of the rooms and not the children's room so was basically a waste of money at 9 euros a night. We informed reception but they said there was nothing they could do. There was a family of 22 staying at the hotel at the same time as us for a wedding , I have never come across such a rude bunch of entitled people, adults all drinking constantly kids running wild screaming, music blaring from balcony's until 4-5 in the morning and no matter how many times they were asked to be quiet it did not make a difference. The same group also put towels out on the sunbeds even when they were out on day trips ect and if you tried to move a towel to sit down you were screamed at by other family members even though they weren't been used and hadn't been for hours. We did not get a sunbed once during our stay and had to sit on chairs from the bar next to the pool. I again asked reception about this and they said there was nothing they could do it seems because this family were spending more money than us we did not matter and they could do what they wanted. On leaving staff literally stood and watched my mum struggle with her suitcase no offer of help , no one asked if we had a nice stay or said goodbye. Nikos the owner was around every day never once said hello or even cracked a smile. The cleaner only came 3 times during our week, although she was lovely this meant the toilet bin was only emptied 3 times which Is unhygienic especially as it was so hot. Our bed sheets were only changed once during our stay which again is not enough in my opinion. I will say the delight bar which is attached to the hotel but not owned by the hotel was fab the bar men friendly and the food was really delicious and reasonably priced, they also had entertainment a few times through the week and a pool table and ice hockey table which my kids loved, we ate here for breakfast and lunch most days and were never disappointed. I would never come back to this hotel and would not recommend it to anyone we have booked to come back to Zante next year but at a different hotel.
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