Hotel St John Villas

First of all - I do understand star ratings vary from country to country. However, there is absolutely no way this Resort is 5* ……. 2.5* is more realistic We arrived late evening- We had arranged private transfer through the hotel using What’s App -driver was waiting in arrivals hall for us - he was polite and helped us with our bags - all went well. RECEPTION Check-In First impression of reception was not great. Broken woodwork around the entrance…..lots of weeds in garden area Reception area is basic Maria was friendly and checked us in swiftly. Found it very strange that no details of car hire/trips were available for perusal Staff appeared quite embarrassed to say only Manager deals with this. We did arrange car hire through manager - all went well - car although not new was acceptable. Car hire staff polite & friendly Check-out We asked for print out of our bill the day before - checked and all fine. When went to pay on departure- said bill was €38 more. On checking receipts an extra one had been slipped in dated early into our stay and had been signed Joe Bloggs!! RESTAURANT We were advised to head up to Noya Restaurant for food as last orders were 11pm and Restaurant & Bar area closed at 11:30pm we were the only guests in the restaurant ….. we didn’t order a lot of food. The restaurant has an unfortunate layout as it has 6/7 steps leading down into the seating area. The waiters stood at top of the steps ….. felt very much like “Big Brother” was watching us!! We attended restaurant the nxt morning - quite busy - was lovely and bright. Tables well set out and breakfast was presented well. Great choice on menu. The nxt time we attended for breakfast - we were sat close to a couple who were having an issue with cracked tea/coffee pot- we witnessed the waiter lick his finger to check if it was indeed a crack. The waiter did not appear to appreciate the severity/possible outcome of cracked pot. I think this has been reviewed under the name David. Suddenly & swiftly we were told this area of restaurant was for “The Suites” we were asked to move to other side of restaurant for “The Villas” All very strange as same menu. We were sat alone in “The Villas” side When we went to order our coffee & fruit juice we were told this was not included in “The Villas” side even altho menu was identical……… weird!! We had dinner in NOYA 5 times and found the food good. Service however was erratic!! Appeared to lack any kind of leadership. Always 5/6 staff on but usually chaotic There was always a problem with which menu we were presented with Suites as I understand are Half Board with a choice from reduced menu Villas are Al La Carte You would think in this day in age they would have a system to know the difference - be it manual or digital Suites were served water in a jug Villas had to pay for bottled water. Some waiters appeared to be in training and made a good few silly errors - on one occasion pouring wine

Where to begin? Before arriving here on September 30 I was contacted personally by the General Manager, Narkis, asking me if I require a private transfer from the airport. I said yes as it’s my first holiday with my new partner and I wanted everything to be seamless. She emailed me back saying “ that’s all done for you”. We arrived at the airport around 2000 after a very long day, flying in from Newcastle and Bristol respectively. There was no transport. I called the hotel and they assured me that the driver was on site and “looking for us”. We were stood by the arrivals door??!!! This went on for over an hour when eventually someone turned up. They told me that no cab had been booked whatsoever. We arrived at the venue around 2145 and requested dinner. The restaurant is advertised as being open until 2330 with last orders at 2300. We were stood over by the restaurant staff and told that we had to have ALL our food brought out simultaneously; starters, mains and desserts as they were closing at 2300. The food arrived at 2245. Day 2. I sought out Narkis around 1030 and confronted her re the missing cab. Firstly, she denied any knowledge of booking it and our email conversation. When I produced her booking email she snapped yes yes I don’t need to see that and admitted that she’d forgotten to do it. Still, I had had to pay the 35 euros for the missing cab. We have not had a single meal in this place without a drama. It’s never correct and basically it’s worse than Fawlty Towers ‘Waldorf Salad’ sketch. Tonight is yet another case in point. We are so sick and tired of the abhorration that is Noya restaurant that we ordered room service at a 20% premium. Once again the order was wrong ( and freezing ). I called down and spoke to Micheal ( restaurant manager ) who apologised profusely and then sent the wrong thing again. It was out of desperation thst we used room service for a second time because the first time we used it, the staff marched in whilst my girlfriend was in a shower robe and took our half eaten food away without either knocking or asking. Before they took it, she had told them that we were not finished eating. No notice was taken whatsoever. I was actually in the toilet and my girlfriend as alone with two men in our room uninvited. We ordered a hire car for 1030 Friday, again through Narkis. It was 2 1/2 hours late. We lost a deposit we had placed for a lunch as we could not make the 1/2 hour tolerance window. We are so desperate to get out of here that we sent a full report to Luxury Escapes begging them to find us an alternative and it was summarily blocked by Narkis. Basically this place a shambles because there is no management guidance or leadership. Narkis and Micheal run their respective tenure like own little club. They never interact with the customers. The staff ore terrified of her especially and are too nervous to help. The restaurant staff not once have carried out check backs asking customers if everything i

We stayed here for 11 days in September . We were sold a package holiday by a well known brand as a resort with a spa . There is no spa . The resort have even taken down the lettering at reception which used to say spa . Overall the suite and facilities were nice . . The staff were exceptional . The food is ok depending on what you want . Nothing was too much trouble for the staff especially Maria ( reception ) and Abdul ( golf cart driver ) they both went above and beyond to help . We were in suite 304 which really didn’t get much sun and the pics are of the original suites in the numbers starting 1 . Overall we had a lovely holiday but won’t go back as we paid £4.5K for 11 days B &B for a spa resort which had no spa I’m not complaining as this was a much needed holiday however, there are other places where you would get more for your money

Wow what can I say, we arrived at about 11am I was expecting to have to wait for the room but no it was ready. Abdul helped load the cases onto the golf buggy and off we went to our amazing apartment. We were in room 101 which had the most amazing views and a completely private swimming pool. My husband had recently had two major operations and we needed a place to relax and do nothing - this was the place. Abdul would come in the golf buggy and take us to breakfast - which was amazing - then he would return us to the room for the day which we spent sleeping, reading books or swimming. Come evening Abdul, again , came and dropped us at the restaurant for lovely freshly cooked meals and then would take us back again This holiday did us both the world of good and all the staff were amazing and so helpful. On the penultimate day we looked to try and stay for another week but they were fully booked so we unfortunately had to return home but we are looking forward to returning next year xx

These villas are situated at the top of a hill giving fabulous sea views over the bay of Tsilivi. Clean, comfortable and roomy. Pool is beautiful. Resort is very family / couple orientated with great selection of bars/ tavernas and shops. The hill up to villa is epic in the heat. You can get taxis I believe but we chose to walk. Lots to do locally including boat trips. We also walked to Tsilivi watepark Brilliant holiday location in beautiful island Things to note - some of villa furnishings and fixtures a little dated- especially bathrooms - in our villa, all showers were over bath so may be tricky if reduced mobility climbing in and out. Overall very good resort for family holiday

Stayed in a suite it was very nice. Best bits were the quiet. It’s easy enough to walk into Tsilivi but it’s down quite a steep hill. We had a taxi back at night (€10) as walking up the hill looked too much like hard work. Staff were excellent and the room was very clean. I would recommend this place for a quiet restful week.