Tài Khoản Khách
14 tháng sáu, 2024
Very nice location and reasonable price. Unfortunately, my friend's backpack was stolen in the hotel. Luggage storage was unguarded. Travellers can go in and out and drop down their luggage easily. My friend's suitcase and backpack were pushed out by the others but they did not put them back and her belongings were left outside of the luggage room for a really long time. The luggage room was opposite the concierge but none of the staff tried to put her stuff back to the room. Eventually, my friend's backpack were stolen. We only realised it when we came back to the hotel and took our stuff. The staff was not that helpful and even tried to stop my friend from calling the police. After the staff checked the cctv and confirmed one of their customers who checked in that day stole my friend's backpack, she could finally call the police. Luckily, the police acted so fast or we would have missed our flight. The stay was pleasant despite this unfortunate event happened. Many of the valuable items were placed in the backpack and my friend was really upset. I hope the hotel can make a response of it and offer some compensation.
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