Bastion Hotel Zaandam

Very bad experience, not worth the price in conjunction with the quality of the stay. Very friendly staff, however this does not compensate for the overall lackluster cleanliness of the room as well as the fact the food on the menu is far too expensive. Nearby area is definitely not recommended unless you’re by car.

What did I like - This is was our 3rd or 4th time staying at the hotel. This time it was not a planned trip but an emergency since our Caravan brokedown on the way to the camping site in Amsterdam so we booked this hotel immediately since we knew the hotel & its facilities. Room - it was very spacious. The view we got to the backyard so nothing much to see there. Breakfast - it was not a huge & exceptional buffet but it is ok with a few hot & cold items. Staff - everyone is very nice and helpful. Specially 2-3 young men at the reception were very nice & helpful. Of course, all the ladies worked for the Breakfast & around! On our last day on check-out we had to wait a bit to hear from the garage about our Caravan but we settled the bill before check-out time, and told young man at the Reception we leave at check-out time due to our issue i.e. we are waiting to hear from the garage. Then without us asking the young reception man told us to stay even 1 hr. more if needed! Though we did not, still it was very sweet of him, so very much appreciated the guesture! What didn't we like - Initially we booked for 2 nights thinking we will get our caravan back but didn't so we extended 1 more night! I think due to that reason Housekeeping must have not got the correct info so our 3rd night room was not done, and towels were not changed! On our return to the room in the evening we went to the Reception & told that, but that time Reception said housekeeping personnel already left. We said that's fine, just provide us cleaned towels and they did. Price - is quite to the high end!

Mijn recente verblijf in het Bastion Hotel in Zaandam was een zeer positieve ervaring. Ik was bijzonder tevreden over de gastvrije service die ik gedurende mijn verblijf heb ontvangen. Een speciaal woord van dank gaat uit naar Mark, die mij zowel achter de receptie als in de bar uitstekend heeft bediend. Mark onderscheidde zich door zijn professionaliteit en persoonlijke aandacht, waardoor ik me direct welkom voelde. Zijn vriendelijke en behulpzame houding heeft mijn verblijf zeker aangenamer gemaakt. Ik kan dit hotel van harte aanbevelen aan iedereen die op zoek is naar een plek met een hoge standaard van gastvrijheid en service. Bedankt aan het hele team, en in het bijzonder aan Mark, voor de fijne ervaring!