Tài Khoản Khách
ngày 11 tháng 7 năm 2025
We booked two rooms at the hotel and were really inspired to visit Le Mans country club. Due to ongoing strikes affecting European airports, we were unable to reach hotel as planned. Prepayment was made for 100% and we asked for full/part/any compensation because of force major (beyond our control). We were absolutely happy when hotel representative confirmed that the police is not allow them to compensate full amount, but a part of it. But already in next letter they stated than we have paid only part of amount and nothing will be refunded, when the proof of payment were attached and still refused to refund anything. The lady over the phone in not polite way said that she is too busy to have any conversation in this regard and she doesn't care what was stated in letter and they will refund nothing. We were absolutely puzzled of communication manner especially after the first confirming letter. We will think twice to recommend our friend to have such experience.
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