Yuzawa Grand Hotel

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

Good Location, Good Service, Close to JR station and Staff are very friendly. Dinner is Good.

Good service. Nice food. Great location!

The room is so small, and the facilities are not maintained well. Additionally, the price is quite high considering these limitations. The staff is friendly but they can’t assist with restaurant reservations. And the guests are not permitted to use the hot spring and shower facilities on the same day after checking out but this area is primarily suited for snow sports. Considering these factors, the overall value for the price paid is questionable.

Pretty old school hotel outdated furniture but has the traditional japan feel. For myself its a gd experience but will choose another hotel next round :)

One of the nearest hotel from the shinkansen station. Next to the carpark is the skiing area where you can play with the snow. The public onsen are great. One with huge indoor pool and 2 hot and 1 cold outdoor pool. Another one with only indoor pool. The dinner is really good with lot of varieties and delicacies. The room are big with two beds and tatami for 3 and with onsen type bath tub. The checkout time is quite early but the hotel provide free luggage lockers, good for those waiting for the train after checkout.

We can use the free locker for put down the luggages and then we go to ski. The breakfast is awesome. There is the kid friendly hotel because my son can play with many rubber ducks in hot spring.

地理位置優良 對面是7-11 離越後湯澤站只有3分鐘路程 不過到酒店大門要走一段斜坡 如果下雪的話有點滑 酒店前台人員很熱情 房間很乾淨很滿意 早餐是自助餐形式 主要是中式和日式料理 都還不錯

超讚的 這次是過年度假兼結婚34週年紀念日 飯店還幫我們升等 真的超棒