Yufuin Kotobuki Hananosho

As most commenters said, the facility and furniture are indeed with certain ages. Location is good and window outside view is fabulous. The staff are nice except one male reception staff is a bit severed, he insisted the breakfast last order is 8:00am as both dinner and breakfast are sets for each person and well prepared on the table before your scheduled time. It is too early compares to global standard especially for a family with a 5 years old child,we were trying to require for the later timeframe but he shaked his head with no further assistance,while by next morning I saw there was another table guests arrived after 8:20am but their meal is also well-prepared on the table awaits for them. The food is very Japanese local style,fresh and special with different spices,good for a try

The private hot spring inside the room was so dirty with aged black stains. The staff came to our room and tried to clean those stains with a small towel. After rubbing, the white towel turned to brown. So we didn't use it at all.

The hotel is a bit old but very clean. Staff are nice and speak English well. Quite near to railway station that we didn't bother to reserve time whenever we wanna go for sightseeing and buying souvenir.

excellent location, very near to the station but fair quality in environment, much insects found on pillow at night

Personally, I was disappointed that the service, the receptionist didn't help us carry the bag to the room, I ordered during dinner, and the main rice came out late. Dinner and breakfast were below expectations compared to meals at other hotels. The facilities were very old, overall, not really value for money. Maintenance and refurbishment is recommended.

Personally, I was disappointed that the service, the receptionist didn't help us carry the bag to the room, I ordered during dinner, and the main rice was came out late. Dinner and breakfast were below expectations compared to meals at other hotels. The facilities were very old, overall, not really value for money. Maintenance and refurbishment is recommended.