Tài Khoản Khách
ngày 5 tháng 10 năm 2021
Very upsetting the outdoor pool was closed. We traveled with our whole family to swim in the pool. They do have indoor pool but that wasn’t good enough. Hotel staff said they emptied it because they thought it would be too cold. Even in the middle of winter Hotels don’t empty their pools. They keep it running year round. Other hotels in Yueyang had their swimming pools open. We would of stayed and extra two days but felt like we were wasting our time not having the outdoor pool
Multiple weddings were happening while we were there and because of this we weren’t allowed to eat in the main dining hall and when we sat in a public area we were told to leave because they wanted to take photos.
The hotel staff did compensate us with a private room after we complained and spoke to the manager which was nice. But because of this we felt like guests that weren’t really cared about when some photographer told us to move our whole family because he needed to take photos(we were sitting in a public space outside our bedroom.
This was our second time staying here and still no hamburgers available yet it’s still on the menu.
We can look past all these things but the main thing that ruined our holiday was the pool being empty. Specially for the price we paid we felt like we got cheated
Dịch