Regina
11 tháng mười hai, 2023
Residence Inn Marriott in Merida was a mediocre stay for us for the price we paid. The hotel condition was as expected of a Marriott and the reason for the 3 star rating is that there was nothing exceptional. We got a little less than what we paid for. The water pressure in the shower was terrible and it does seem that it is highly dependent on if other rooms were showering or not!! The "hot water" was less than luke-warm which made it uncomfortable if one was washing hair and in the shower for awhile. Although we understand that being a "long stay" residence, some amenities are not provided, we were shocked when we asked for refill of the coffee packets in our room that we were directed to purchase instant coffee in the convenience store. If Marriott wants to pursue short stays as a business option, then it should train staff to know when to accommodate guests requests.
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