Super Hotel Yokohama Kannai

お部屋は狭かったですが、まくらの貸し出しや、パジャマの着心地よさはすごく良かっただす。 スタッフの方の対応も丁寧でした。 朝食も混んでましたが、スタッフの方の席の案内の仕方などスムーズで思っていたほど待たなくて済みました。 また機会があれば泊まりたいです。

To sum it up, the one star I give is solely for the amenities and hardware provided by the hotel chain. Beyond those basic offerings, this hotel doesn't even deserve a single star. I stayed at the Super Hotel Yokohama on January 2nd, 2025. During this trip, we stayed at various hotel chains like Toyoko Inn, Comfort Hotel, and Dormy Inn. We've also been to Yokohama many times. Super Hotel Yokohama is by far the worst Japanese hotel I have ever experienced. I often see people in online travel communities, especially those with mainly Asian travelers, sharing their experiences at Super Hotel, praising things like the pillow selections, face masks, and the delicious Japanese breakfast. However, I'm a member of Comfort Hotel, Toyoko Inn, and Hilton Honors, so I usually stick with those chains. This was my first time staying at Super Hotel. Due to its high online ratings, I had high expectations. I heard they have an alcohol and beverage area available until 8pm. Since we arrived around 7:45pm, I let my kids and friend settle in the lounge area to enjoy some drinks while I checked in. But my friend later told me that the staff seemed very anxious and kept tidying up the beverage area. In the end, he didn't even get a chance to have a single drink, not even water. Apparently, by 8:03pm, the entire area was cleared and closed, leaving only the water dispenser. Breakfast was an absolute nightmare! Breakfast is served until 9:30am. I went down at 8:30am, and the entire lobby was full of people queuing for the restaurant. Seeing that they offered takeaway boxes, we immediately decided to have the kids eat in the room while the adults waited in line. However, when the staff handed me the boxes, they kept reminding me not to take them out of the hotel. It was just a simple bento box with a few side dishes and a pickled plum on rice. They acted as if they were worried we were going to take advantage of them. We had the kids eat upstairs because the lobby was still packed with 20-30 people waiting. It was ridiculous that we were treated like we were going to steal the bento boxes, especially since they were worse than the discounted ones you find in supermarkets during off-peak hours. Moreover, when we finally got a table, several of the hot food trays were almost empty, with just scraps of food left, and the large rice cooker was completely empty. While queuing for food, I saw the staff refill the rice cooker twice with a small bowl of rice, which was enough for only two people before it was empty again. You want to know how the food tasted? Everything I managed to get was cold, hard, and tasteless. It was awful; we felt like a bunch of beggars. This place was worse than a two-star hotel in Malaysia. You might think this was due to the holiday season or staff shortages. However, I stayed at Toyoko Inn the night before and Comfort Hotel two nights prior. They both had only two staff members handling the breakfast service, with similar dining areas and a

This was a good modern hotel with everything in working order. We were a family of four and had two interconnecting rooms with a bunk beds over the top of the main beds. The rooms are not big basic but fully functional. You use a code to enter the room. The house keeping was excellent. Breakfast was really great with all sorts of options from western to full Japanese style. It had the best breakfast of our whole Japan tour, the service ladies were so friendly and kind. The location was good, just near the baseball stadium and park. The closest train station was around a 10 minute walk. It was around 8 to 10 minutes in a taxi from Yokohama main station. We felt very safe and really enjoyed the area. The reception was friendly and helpful. All in all we had a good stay at this hotel.