SOTETSU HOTELS THE SPLAISIR YOKOHAMA

Location is perfectly located near to NORTH WEST Exit of Yokohama Station. Many restaurants around 2mins walk out of hotel buildings. There were a few eateries below the hotel building too. Nippon car rental is 3-5mins walk away as well. Breakfast was bad, it was stated on trip.com as BUFFET, but it is not the case. There is only choice of mains per pax, and the buffet is just some tiny Japanese sides and juices. The restaurant staffs were rude and unlikable. The main course portion is pathetically small, and request for additional food is a straight NO by the rude servers. Even kids who we were told that can enjoy the breakfast free was just allowed to take the side dishes to eat, which were unsuitable for young kids, request for a set of mains / additional cooked sunny sides up for 2.5years old kid were rejected. So i dont understand what they meant when they say kids is non-chargeable for the breakfast. (I would assume if non chargeable means they would have some proper food prepared for young children FOR FREE, instead of asking us to grab side dishes from the counters to feed the kids. Eg of side dishes, pickled radish, tamago egg, pickled enoki, tofu) Trip.com NEEDS TO EDIT THE POSTING THAT IT IS NOT A BUFFET! Hotel reception staff is on the other hand friendly, but they have very few english speaking staffs

I booked a Superior Double Room for four nights. The room was very spacious — I could easily open my suitcase and still had plenty of space to walk around. The bed was very soft, clean, and comfortable, which allowed me to rest really well every night. The room was also well-maintained and tidy throughout my stay. The hotel staff were very nice and helpful — they handled everything efficiently and made me feel welcome. I also really liked the hotel's modern interior design; it was beautiful and stylish. If possible, I would definitely choose to stay here again.

One of the better accomodation in Yokohama. Just a little confusing how to get back at early hours as not very clear instructions