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Vị trí4.8
Trang thiết bị4.7
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Jasmine
Phòng thông minh sang trọng - có tầm nhìn (2 giường)
Lưu trú vào thg 11, 2023
Gia đình
7 đánh giá
3.7/5
Đăng tải vào 5 thg 12, 2023
The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself.
During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough.
We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests,We sincerely appreciate your stay and the feedback you've shared. We regret that your experience didn't meet your expectations, and Xiao Tao deeply apologizes for any shortcomings. Your concerns are of utmost importance to us.Currently, Yichang is at the turn of autumn and winter. The air conditioners of our hotel are undergoing the thorough cleaning and testing. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are conducting a thorough self-assessment, intensifying employee training, and addressing any deficiencies promptly. Your feedback is invaluable, and we are committed to making significant improvements.We hope that the next time you choose to stay with us Yichang Airport Taohualing Hotel, you'll notice positive changes. We appreciate your supervision and look forward to your visit again. Thank you for your understanding.Best regards.
Jessie
Lưu trú vào thg 9, 2023
Du lịch cùng bạn bè
2 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 30 thg 10, 2023
Very good
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,您好!感謝您入住並在百忙之中分享您的入住體驗,小桃很遺憾在這次短暫的相處中未能給你留下十全十美的美好記憶,小桃在這裏真誠的向您説一聲抱歉!您反映的用餐不方便問題:飯店地處猇亭區臨空經濟區,周邊配套設施正在完善中,敬請期待;另外飯店配備專業的廚房團隊,致電前台電話即可點餐,也可到桃林閣餐廳就餐。在未來的日子裏小桃一定再接再厲提升品質,令您的每一次入住都能得到美好體驗。希望小桃能成為您旅途中親切的夥伴,真誠的邀請您再次入住,有更多驚喜等您體驗!