14 Floor Hotel

Brilliant location, friendly and helpful staff, and an amazing 14th floor terrace for breakfast with views of the city and Mt Ararat! Robert on reception was very patient in telling me about the city and things to do, places to eat at, and teaching me Armenian words.

Ask for a room with a balcony if it is available. I really enjoyed my stay. The staff were friendly and genuine. The room was spacious and clean. Most of all, there are lots of restaurants nearby and republic square is just a five minute walk away.

Very comfortable and convenient hotel in the middle of the city. Lots of restaurants, pharmacy and transportation close by. Staff are very friendly and supportive I loved the big breakfast spread overlooking the mountain. My room had a balcony and was spacious

Requests were declined. NO LATE CHECK IN/CHECK OUT POLICY. Ive read the policy specifically for this hotel and cant speak to anything else though. Not suitable for travellers. Not value for money. The hotel seriously needs to evaluate options for late check in and check out for travellers.

An excellent located place to stay and explore city in the center. Great view on Ararat from the terrace, and all over the place as well. Regular self-service breakfast. Small, but cozy room, equipped with necessary items. Many bars nearby.

zero view from the room (think it was number 21). they say it was a mountain view room - there was no view at all. in fact, you have to get out of your room, go to a common balcony and then look out to get a view. so, what's mentioned in the room details is not exactly correct. The pictures show wine glasses on the rooftop restaurant. Its not true and is misleading. Its only meant for breakfast and has no alcohol, and does not serve anything beyond breakfast time. the first night at the hotel, while brushing my mid at around midnight, we realized that the water supply is off. Called them - they said there is some issue with the building and it will be off till 10am in the morning. I was furious. Spoke to the manager, she did try to salvage the situation by explaining and promising to call me at 6am the next morning. But she vanished after that and the staff said she is on leave. Repeated requests to staff to ask her to call back yielded no results. I don't know why the hotel never bothered to inform us the previous evening or when we checked in at round 6pm. Different employees gave different versions of the story. They said another hotel in the same premises was also facing the same issue. I called the hotel - they said they fixed the issue within 3-4 hours and their water supply was on. Ours only started at around 10.45am. Imagine waiting for water with a kid. Harrowing experience. At checkout, they gave me a discount of about 9%. But there was no apology or consideration for the fact that we had suffered. Problems can arise anywhere - but its about how you deal with them, more so in the hospitality space. This hotel completely failed me and my family. It seemed like a good property with a great location but .....Never again. (btw, the AC seems to be set at a certain point and does not provide cooling below that)