Tài Khoản Khách
ngày 19 tháng 7 năm 2025
We stayed recently at this hotel with an all-inclusive package. Unfortunately, we had a very unpleasant experience. During dessert time, my daughter asked for ice cream. She was told by staff — even by the chef himself — that there was no ice cream available that day. Later, we were surprised to see other customers being served ice cream! This is not about ice cream — we can easily buy it ourselves. What really disappointed us is the dishonest attitude and the fact that our child was made to feel like some customers are treated differently than others. Even worse, my daughter is visiting from abroad, and this left her with a very bad impression of her home country: that there’s no transparency, no fairness, and people are not treated equally. Another issue: there were no parking spaces available at the hotel, so we were forced to park outside. Food quality was very average and far below our expectations for an all-inclusive stay. Honestly, we expected better.
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