Occidental Marco Polo

Tout était bien dans cet hôtel sauf le personnel, si vous êtes européen vous serez accueilli avec un grand sourire et un bon service, mais si vous êtes arabe ou africain vous vous sentirez comme un mendiant, c'est dommage.

Having read some of the reviews we were a little unsure but the hotel had all the amenities we wanted at a great price. We went in with our expectations set low and were very pleasantly surprised. I'll start getting some of the negatives out of the way... The food labeling for vegetarian, allergens etc wasn't very good. It was often hard to know what something was but we just decided not to put it on our plates if in doubt and stuck to some of the other options. The indoor pool was closed for the summer, something we didn't know and the indoor pool was something we needed for swim training (so it would have been helpful for that be clearer). We booked the Italian restaurant but didn't know it was a set menu with no choice. We asked as soon as we realised before any courses had been served and explained that one of us couldn't eat meat but we were still all given meat. We really wouldn't have minded if it had been explained at the time if booking, or if we were able to see the menu and decide if it was suitable but we had been there so long by the time it was apparent that we had missed the buffet opening hours which was a shame as could have been avoided with better communication. Some of the maintenance was a bit behind. There were a few things not quite right, like the toilet didn't flush when we first got the room but the repair man seemed to already know this as he turned up unfortunately after we had used it! Anyway it was fixed straight away at least. One of our rooms had a shower that flooded the bathroom floor, missing plugs, no hot water in the sink. Nothing that really bothered us a lot and we didn't speak to anyone about it as we were enjoying the holiday and didn't want to waste it bothering about minor issues. There was no ATM in the hotel (I think I've always been lucky with that before so expected it but that was my mistake) the one a few minutes walk away wasn't working and we needed cash to put as a deposit for towels. After a couple of attempts at getting cash we asked reception to help and they did give us towels and asked if we got cash to the put it down as a deposit but we didn't want to waste any more of our holiday walking to the cash machine. We gave them the towels back at the end of the stay so all good. No sugar free soft drinks. The rooms were a bit dark hard to see to do make up unless in the bathroom and the mirror there was a bit far away for our poor eyesight! On to the positives which far out weighted the bad... The pool was beautiful very big, great temperature (in July) lots of chill out space and big enough so that water polo and aqua fit could be done without using the whole pool. Swim up bar was fab, nice range of cocktails (pre mixed) not all that fancy with no garnish but also they were reasonably quick to serve so we were happy about that really. Beer was nice, wine was too. Food at the buffet was varied, and despite one if us being vegetarian and one not eating fish and being a bit picky we alway

Fantastic holiday here at Marco Polo. Spent most of January here the weather was great, but cold at night. The rooms were very comfortable the heating kept you cozy at night when the temp dropped. Food was varied and was beautifully presented. Nothing was too much trouble in the restaurant, or anywhere for that matter. The staff were very smiley and obliging. In winter the hotel has low key vibe. The indoor pool was good. The spa was to die for. An immaculately clean hotel that I will be returning to again and highly recommend to others. This is my 6th stay at this hotel