Dr. Njwen
13 tháng bảy, 2022
I booked two rooms via ********** for Hotel Girafe in Yaoundé for June 25, 2022. I paid in full. On arrival at the property, I was told there was no reservation for me and that the hotel does not have any online booking capabilities. I showed my reservation numbers and emails from **********, yet the hotel claimed that they do not have any online presence.
So my question is how come they are listed on ********** and yet, say they do not have any online presence and bookings cannot be done online. Is this a scam on Hotel Girafe’s part or ********** does not verify the hotels listed on their website? I am requesting a full refund for my two rooms booked via **********. I will follow this up with a phone call and emails from hotel.com with my reservation numbers, fully paid.
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