Các đánh giá Sofitel Legend People's Grand Hotel Xian

+ : - The hotel boasts a legendary history, and I'm delighted that it is now open to the public, allowing us to experience the distinguished hospitality once reserved for government guests of the city. - Service exceptional beyond exceptional. - Bedroom, living room, and walk-in closet are well decorated and comfortable. The beautiful marble bathroom. - Fitness is well equipped and pool is temperature control. So so : - Bed is tough and blanket is thin. Not so comfortable.

Hotel location is fine but hotel is quite dated. Xi’an in general hotel standard isn’t high.

The Sofitel Legend is above standard in all respects: perfectly positioned yet wonderfully quiet, spotlessly clean and cozy despite the generous dimension. We would like to praise Tommy and Hattie for organizing the perfect stay for us. From airport pick-up and drop-off to booking of all possible attractions they went the extra mile to make it a memorable stay. We will be back soon L and R

During my extensive global travels, I’ve had the privilege of experiencing numerous luxury hotels, and I must say, the Sofitel Legend Hotel in Xi’an stands out as a truly remarkable gem. Its enchanting façade, reminiscent of a meticulously crafted petit château, transports guests to a world of mystique and elegance. The ambiance created by the hotel is nothing short of a sensory delight, gracing each moment with a unique touch of beauty and indulgence. The meticulously designed garden, a picturesque masterpiece, feels like stepping into a fragrant dream. Meandering through lush green lawns, I found solace in the tranquility of nature, as if time itself stood still for my enjoyment. This distinctive environment allowed me to rediscover a sense of inner serenity during my brief stay. The culinary experiences at the hotel are undoubtedly a highlight, with a sumptuous and diverse breakfast selection as well as exquisite afternoon tea offerings. Whether indulging in French classics or savoring local delights, each dish is a symphony of flavors that tantalize the palate. While the service, on occasion, may not have been flawless, I commend the hotel’s proactive approach in swiftly addressing feedback, demonstrating a genuine commitment to continuous improvement and guest satisfaction. The presence of a well-stocked Mini Bar in the room further elevated my stay, providing a range of snacks and beverages that added convenience and comfort to my leisure moments. I must take this opportunity to commend the three dedicated butlers, Eric, Mandy, and Flora. Their professionalism and warm hospitality redefine the concept of “home away from home.” Always greeted with a smile, they patiently attended to my inquiries, even offering invaluable travel insights that enriched my exploration of the city. In summary, the Sofitel Legend Hotel in Xi’an has left an indelible mark on my memory, crafting an unforgettable experience. As a seasoned connoisseur of luxury accommodations, I confidently place this hotel among the finest I’ve encountered. Its charming French-inspired façade, harmonious garden landscape, and unforgettable culinary journey have etched a profound impression in my heart. This is a journey I will cherish for years to come.

The hotel is fabulous. The staff are friendly and helpful. The hotel was immaculately clean and the facilities are excellent. Very pleased with our stay here. I have stayed in many hotels in China and around the world and this was very special indeed. I would wholeheartedly recommend this hotel to anyone wishing to stay in Xi’an.

The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜，a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久，毕竟全球六家，而且在西安的历史建筑内，所以完全没有考虑其他酒店，哪怕我本身几乎不住索菲特，也没有用过accor的loyalty program。 酒店所在建筑的确很棒，我很喜欢，里面的设施也都达到需求。礼宾部前台都很有礼貌，让人觉得很帮助。但是我遇到了两件事，让我觉得以后恐怕不会回来。 1，我们有一个旅途中用的袋子（黄色美团超市袋，里面是一个大的绿色纸袋，因为美团袋子不怕脏放在火车站火车上地上都不担心弄脏，到家了直接拿下来丢掉即可）。里面放了各种小零食，全部可以肉眼看到没有拆开，还有路上用的小包纸巾，ole买的小包酒精湿纸巾，还有小号垃圾袋，以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角，特地放得离垃圾桶区域远一些（房间也没有很多空间放东西我们也不能当路中间）。在我们用完了外卖以及快递后，按照酒店茶几上放的小牌子的要求，打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天，回来也没特意检查，毕竟这是我们住的地方，我也不想一天到晚防贼一样，也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了，发现这个袋子不见了，这是一个至少有8-10斤左右的袋子，不会轻易错过，于是我们致电酒店管家，在插叙后，告知的确丢掉，但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分，不小心处理了，不能理解也得理解，但是总不能说瞎话，cctv调出来，我来看看这位清理人员拎出来的是什么东西？？？ 随便看一眼就看到里面的东西都是没有吃过没有用过，就算不确定我也能理解，为什么不放半天等客人回来了确认一下？这里面没有任何异味和汁水，存放一下并不会妨碍你们的酒店。或许对酒店来说，都是些不值钱的东西，没了就没了，有什么好抱怨的，但是将心比心，东西的价值很多时候不在意实际价钱的高低。我们在外面旅行，这些东西是我们的需求，不是钱能买的。 第二个点，我们在离店前，去酒店的酒吧喝一杯，我问吧台服务员点起泡酒（之前我在房间点过，意大利起泡酒），她问我是不是入住时候免费送的起泡酒，我当时就愣了，入住的时候，没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人（所以不是因为太忙）。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西，心里不是滋味，不患寡而患不均。是，说我小气，60多一杯的酒在这儿逼逼… 我朋友点了个咖啡，我看到旁边来了另外两个客人，其中一位和一个服务员说，我上次来你们也送的哦，别忘了哦，服务员轻声说知道知道。之间随她的咖啡一起来的，是一份曲奇饼干… 看这个我们桌上孤零零的饮品，心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题，她还是个实习生，也知道了我关于免费不免费起泡酒的不满，于是主动给我续了一杯酒，还拿了饼干（虽然我们也没有吃）、但是心里好受了很多。人真是奇怪的动物（我自己），确实这些都是小东西小细节不值钱可能，但是感觉不公平那就像损失了一个亿，同样是客人为什么没有标准化的服务流程，需要客人去“哭奶喝”，… 逼着大家小气。我不知道这个酒店开了多少时间，但是与传奇这个品牌相比，远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌， 更能够创造属于自己新的传奇。

The front desk staff should be more helpful; I really need a simple help to activate my WeChat but they do not want to help - finally I has to ask from other hotel guest.

It’s amazing experience, thanks.

Very comfortable hotel room, great staff!

Nice～Good！～

Excellent service

最近入住了索菲特傳奇酒店，整個體驗真是超出了我的期待。最驚喜的是入住酒店就贈送1次旅拍服務，驚鴻旅拍的攝影師技術和服務很棒，給我們拍了很多很好的照片。攝影師不僅專業，而且非常耐心，幫助我們選擇了最適合的拍攝地點和角度，讓每一張照片都充滿了美好的回憶。 索菲特傳奇酒店的服務也是無可挑剔的，從入住到退房，每一個細節都做得非常到位。房間舒適豪華，設施齊全，尤其是酒店的餐飲，簡直是美食愛好者的天堂。無論是早晨的自助早餐，還是晚上的精緻晚餐，都讓人感到非常滿足。 總的來説，這次入住索菲特傳奇酒店的體驗非常愉快，不僅享受到了豪華的住宿，還體驗到了優質的旅拍服務。強烈推薦給大家！ @驚鴻旅拍 @索菲特傳奇 #驚鴻旅拍 #索菲特傳奇酒店 #酒店旅拍

很早就想來打卡的雅高集團旗艦品牌酒店，古典主義與法式風情的完美結合，拍照出片、服務熱情，禮賓部的小妹還熱心推薦了一個蠻好的拍照角度！

毗鄰西安市政府的傳奇酒店地理位置優越，莊園式歷史建築內外兼修，綠化覆蓋率很高，幾棵大銀杏彰顯身價，若是秋天來住會有另一番景象。酒店一層設有一個小型博物館，記載了酒店的輝煌歷史以及接待過的重量級外賓。此次五一假期來住，雖衹匆匆兩晚，但從酒店門口下車一刻起就能感受到酒店服務生的禮貌和熱忱，提行李、開門指路、迎面必打招呼，有求必應。特別表揚接待我和我先生的兩位Butler谷燕和楊璠，在假期入住率很高的情況下給我升級了房型，安排了樓層較高的邊套尊享套房，房間乾淨佈局合理，兩頭各有一個衞生間，滿足了我對酒店住房的所有期待。入住期間，傳奇為住客們提供點餐式的半自助早餐服務，中西式特色菜都做得很到位，且食量控制的很好，彰顯了一家老牌五星級酒店應有的品質。傍晚17:30-19:30在7樓lounge還為住客們提供免費的happy hour，餐品不多但品質一點不含糊，每天還會換些種類。入住第二天，管家小谷會來電跟我確認打掃房間的具體時間，管家小楊能按要求在我們離店那天延遲了一小時退房，點點滴滴，誠意滿滿。我和我先生打算秋天再來西安看銀杏，下次一定還會選傳奇酒店👍