Yun He Ye Bo Hotel (Xi'an Zhonggulou South Gate)

The hotel was very clean and nice. The staff were all very attentive and kind and gave excellent service. At night time, it can be a bit noisy as the street is quite loud and near some bars. I would recommend brining ear plugs. I thought the buffet breakfast and very delicious and the laundry service offered by the restaurant was a huge plus. I had stains from hotpot on my white sleeve and the hotel staff were able to get the stains out.

Room size is very decent, lots of room for luggage. Cleanliness is of good standard, comparable or even better than international 5* hotel. Very approachable and warm hotel staff, be it the receptionist, service staff at lobby or breakfast place. Staff, 太阳and 月亮are very nice. Highly recommended.

Great customer service! Include 10 pieces free laundry everyday. Breakfast was good! Each staff was friendly and helpful. If reception can speak basic english it will be perfect. It will make the social interaction so much more friendlier.

Regarding accommodation, I am generally satisfied with the environment and facilities. The staff's attitude during check-in and check-out was very friendly. However, laundry services present a significant limitation: staff informed me that laundry cannot be processed after 8:00 PM. If I happen to return late from outings and need to catch a flight the next day, this restriction becomes inconvenient. I had to request assistance to wash my clothes in advance and then ask them to dry them, which might delay the process until the next morning. I believe there is room for improvement here. Notably, I had already communicated this concern to the staff two days ago, but the issue persisted the following night, indicating potential gaps in inter-shift communication or system handovers .

Well located hotel about a 5-10 minute walk to the city wall and 20min walk to the popular eat streets. A few large malls and the closest metro (below the mall) are also about a 10 min walk away! The room was larger than expected and clean, house kept everyday. Special shout out to the young lady Wan Zi (Tian) for her excellent service, the other service staff were also helpful but we mainly interacted with Wan Zi who helped us from check in to check out and shared her WeChat details to share her own travel guide and even went and helped us to find a massage spot! The hotel offers free sweet soup in the evenings and she would send us a photo of what it was everyday and asked if we needed a couple bowls saved if we were out which was very sweet. They offer laundry service but due to hygiene don’t wash undies and socks so we would recommend you to get this done at your other accommodation (if possible) before coming. Gym is also sufficient, breakfast had a huge variety of options, mainly catered to eastern/Chinese diet but had enough western options for a well balanced diet (yoghurt, eggs, toast, fruit etc). There’s currently construction at the neighbouring property so ask for a quieter room if coming to stay soon! Otherwise, we’d highly recommend staying here especially for the price point :)

I was pleasantly surprised by my first choice of this hotel in Xi'an. As soon as I arrived at the hotel entrance, a bellhop came over to help with my luggage. The attention to detail was perfect! The hotel staff were all very friendly and their attitude was top-notch! The hotel breakfast offered a wide variety of dishes. Both Chinese and foreign guests can enjoy various delicacies here, and many authentic dishes are popular among both domestic and international guests. There is also a gym and free laundry service! The transportation is extremely convenient! It's less than 500 meters from the "Yongningmen" station of Line 2. Moreover, the hotel arranged a car to directly take us to the airport, which was so convenient! I'm extremely satisfied with this hotel! Both the hardware facilities and software services are first-class. The room was decorated with great style and all the equipment was in good working order. The hotel staff were all professional and friendly, making my stay here a wonderful experience. I give it a five-star rating without hesitation! It's a great place to stay and a very pleasant experience for me. The hotel atmosphere is very modern. Whether it's the rooms, staff service or the restaurant, it gives me a very fresh feeling. As a person who loves traveling frequently, I think I would give it a very high evaluation. I'm looking forward to my next stay and I will also recommend it to my friends! Here, I would like to express my gratitude to Ms. Tian, also known as "wan zi", who has been in constant communication with me since before my arrival to inform me about the pick-up service. Since I don't have a mainland mobile phone number, I could only communicate with her via WeChat. She always responded promptly and helped me solve my problems. When I checked in at the hotel, she would also offer me tea and share the English version of the travel guide, which was a great help for my trip! She would also introduce various scenic spots to me, send me the locations of the spots, and guide me on how to purchase tickets. Thank you very much for all these! She would reserve sweet soup for me every night, which was very delicious! She would also help me order takeout to taste the local specialties in Xi'an! Finally, I would like to thank 丸子（Tian）紫 for the shadow puppet they sent us. I really like it. Thank you. I will come to Xi'an and stay at this hotel again next time!