EASTERN HOUSE(Near Bell&Drum Tower City Wall)

Extremely delighted with the 24-hour front desk concierge service from the moment I arrived at 4 AM until I left on the last day at 10 PM. There were some delivery hiccups that the front desk were very helpful in resolving for me. I like how thoughtful all the staff are from the front desk to the housekeeping and the food service during breakfast times. Not one but all of them were very attentive and detailed (小马,小杨，张瑞? and 王建荣are the names given but there were another 10 of them who were just as exceptional). I quite like the local breakfast variety that comes with fruit and salad selection. Each floor has a complimentary 500ml water bottles fridge (room temperature) that you needn’t have to buy from outside. Housekeeping even offered steam eyemasks for tired eyes! The fact that they also offer airport and train pickup/drop off services definitely are an added plus on top of the tour offerings. You just need to inform and pay the 30 yuan amount for foreign travelers per trip. They have a set time for pickups and drop offs at this rate. Outside of the set time, you can expect to pay more. The location is convenient despite not having a driveway but plenty of bicycles to rent and tourist attractions are at a walking distance. Definitely a 12/10 and will make a return when I visit 西安 next time.

We had a wonderful stay in Eastern House. The room was spacious, clean and well-appointed. The counter and cleaning staff were very friendly and helpful. Special shout out to 十一 (Eleven) for her attentiveness and helpfulness!

The room is clean and well equipped, hotel is very convenient located in city center. The stuffs are very friendly and helpful especially Ms.Taozi, she gifted us even by check-out with snacks since she got informed that we have further travel.😊 We keep our luddge in Hotel and will revert to this wonderful Hotel in 1 week once we are back to Xi'an. We recommend this hotel without any hesitation

We stayed 2 days in Eastern House upon arrival into Xi’an. Pleasantly surprised on the cleanliness, service of the hotel. Also great is the buffet breakfast spreads. Also really enjoyed the afternoon tea with fruits, cakes and flower tea. A shout out to service staff 陈丽娜 who patiently helped us book our Didi cab as we struggle with the booking. The hotel is also walking distance to south wall of the 城墙. Will recommend to visitors coming to Xi’an.

It’s a wonderful experience staying in this hotel. Walking distance to the Muslim street and a few tourist attractions. The hotel room is clean and big. A highly recommended hotel to friends and family who are visiting Xi’an.

1、酒店門口無法停車，必須要從輔路開到門口卸行李。而且，門口沒有禮賓人員，要自己去前台叫人。 2、酒店有停車場，但是在提前給我電話時並沒有告知。而且在地下停車場裝卸行李並不方便。 3、酒店隔音！很差！或許是有些小朋友嗓門大。隔着兩道房間門還能清晰聽到。 4、虛假宣傳！！！ 酒店介紹裏面明確寫了，一張特大床和一張大床。一會兒我會附上照片。兩張單人床拼接的特大床我也忍了，梳化床當做大床我也第一次見。 5、衞生！不知道人員不夠還是酒店規矩，沒有固定收垃圾和整理床鋪的人員及時間，更不用説物品表面的灰塵擦拭。但是，保潔阿姨的服務是很好的。差評是給酒店的管理層！ 6、這個房間幾乎相當於無窗，衹有進門直接對面的一扇小窗。而且沒有紗窗，不能開窗，不然會有蚊蟲。 7、服務5星給的是前台團隊。在沒有禮賓的情況下，幫助卸行李。