Grand Mercure Xian Renmin Square

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Grand Mercure Xian Renmin Square

No.319 Dongxin Street, Xincheng District, Xi'an, Shaanxi, 710002, ChinaXem thông tin khách sạn
Grand Mercure Xian Renmin Square
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4.5/5
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271 đánh giá
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Tài Khoản Khách
Phòng cao cấp (2 giường)
Lưu trú vào thg 10, 2024
Du lịch cùng bạn bè
4 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 18 thg 11, 2024
POSITIVE: - Grand Mercure Xian Renmin Square Hotel is located in the city center of Xian (about 10-15 min by bike to the city wall) - The hotel service is super nice and helpful. Checking in took a bit long, but that's not a bad thing. - The rooms are super clean. NEGATIVE: - The spa area is not directly in the hotel. You have to leave the hotel and cross the street to another building. - Pool and spa area are super cold so you can't rest and relax there. - The sauna has to be booked in advance. As it is a shared spa area. Sauna was completely booked out and cannot be used. - Price for the hotel too high due to the uncomfortable/cold spa area.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for staying at Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with the location, service and cleanliness. Thank you for your recognition and motivation.At the same time, we pay high attention to your constructive comments. I've asked the Eng. team to check the AC in the pool area and we will monitor continuously.We will keep up our dedication and efforts, and we look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuHotel Manager
Flora & Andrea
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 8, 2024
Vợ chồng
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 10, 2024
This is not the first time I have stayed at this Grand Mercure. As usual a very good choice. Helpful and welcoming staff. Rich breakfast. Highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for staying with us again and providing us with the gift of feedback.We are very glad to know that you've enjoyed your recent stay with us as usual. We are deeply motivated by your recognition and sincerely grateful for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
Melvin
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 2, 2024
Du lịch cùng bạn bè
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 3, 2024
Love our stay, got a free upgrade to a suite!
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you for your recognition and motivation.It is our tireless pursuit to deliver excellent hotel experience to our guests. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
Tài Khoản Khách
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 3, 2024
Vợ chồng
3 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 4 thg 5, 2024
Very nice hotel located in a private luxury area. The rooms are big, the staff are really helpful and speak decent English.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to staff gives us great motivation, and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
Xin Tia
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 12, 2023
Vợ chồng
5 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 7 thg 1, 2024
It is a wonderful option to stay in XiAn. The staff was super friendly and gentle. They helped us to resolve all our doubts and to get a couple of taxis to get to the train station and airport on time. The room was spacious, clean and comfortable. Breakfast is served from 6:00 with very good Chinese and Western menu options. Definitely a place to return to. P.s Just don't confuse it with another Mercure that is about 500 meters away and is from the same hotel operator.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service, cleanliness and breakfast, gives us great encouragement and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Vlad BurazorGeneral Manager
MrPachinga
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 4, 2024
Vợ chồng
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 13 thg 5, 2024
Amazing hotel, we really apprecciated free upgrade
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.We are very delighted to know that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests, and thank you very much for your recognition and motivation.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
Juliana Binte
Phòng Đôi Cao cấp
Lưu trú vào thg 10, 2023
Gia đình
3 đánh giá
3.0/5
Đăng tải vào 26 thg 12, 2023
It is an old building. If you are out and about and do not spend a lot of time in the hotel, this is a decent hotel as it is near to a lot of places.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for providing us with the gift of feedback.We are sorry to know that the stay didn't meet your expectation. The hotel boasts a superior location and convenient transportation, and Renmin Square where it is located is a tranquil urban garden amidst the hustle and bustle. All employees are committed to making guests feel welcome and heart-warming. We will keep up our dedication and efforts in all aspects, and we wish you a healthy, happy and fruitful 2024.Yours sincerely,Vlad BurazorGeneral Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 10, 2023
Vợ chồng
9 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 27 thg 11, 2023
Excellent hotel with charm with very efficient service and kind team.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service gives us great encouragement and we are deeply appreciative for that.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Vlad BurazorGeneral Manager
Andreag
Phòng Giường King Size Kiểu cổ điển
Lưu trú vào thg 7, 2023
Du lịch cùng bạn bè
15 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 7 thg 8, 2023
Nice hotel with a good location. Service is fine and room spacious and clean. Some difficulties with English but staff was nice and available.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. We are deeply motivated by your recognition and greatly appreciative for it.Please accept my apology for any inconvenience caused by the English proficiency, we will continue and enhance our efforts on the language training and keep up our dedication. Look forward to welcoming you again in the near future.Yours sincerely,Vlad BurazorGeneral Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2023
Một mình
5 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 26 thg 8, 2023
The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for providing us with the gift of feedback.We are happy to know that you are satisfied with your recent stay in general, thank you for your recognition. At the same time, I'm terribly sorry for the charging incident. We will look into that immediately. Please accept my sincere apology for any inconvenience caused. Our dedication and efforts will never stop, and we look forward to having the opportunity to serve you again in the future.Yours sincerely,Vlad BurazorGeneral Manager
Georgina
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2023
Vợ chồng
3 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 27 thg 9, 2023
Not a bad place to stay, the location was really convenient and the hotel upgraded us. The rooms are very comfortable but quite dated. Didn’t get chance to use the swimming pool, but breakfast was okay- similar to most breakfast buffets in china.
Dịch
iveta_riga
Phòng cao cấp (2 giường)
Lưu trú vào thg 12, 2022
Gia đình
35 đánh giá
3.7/5
Đăng tải vào 29 thg 1, 2023
We stayed at the hotel for 5 nights. Location- good. Breakfast- good. Service - good. The view from the window was terrible. Room 2438. And very, very dark in the room. The chargers were broken - I couldn't charge my phone (worked only in the bathroom)
Dịch
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2023
Một mình
4 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 1 thg 8, 2023
The hotel located in a quiet area of the city , room was very good, walking distance 5-7 minutes to metro station WULUKOU . Breakfast ok .Breakfast staff was always say the greeting with a smile and try to help and asking if need anything !The front disk ms. Alisa Gao and Abby Zhao - as I read their names- was so kind . 酒店环境很安静,离五路口地铁站走路5-7分钟。房间很不错,早餐也可以。早餐餐厅的服务员总是面带微笑地问候客人,提供帮助。前台的Alisa Gao和Abby Zhao也非常和善。- Montasser H.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,感謝您選擇西安豪華美居人民大廈並抽出寶貴時間給予我們點評。很高興得知您對此次入住感到滿意。您的認可,特別是對早餐及服務的認可,給了我們莫大的鼓舞,衷心感謝您!我們將繼續努力,期待在不久的將來再次為您服務。祝您生活愉快!總經理布韋迪
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2023
Gia đình
44 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 9 thg 8, 2023
Location is very nice, it's very close to the city center! Breakfast is excellent.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you are satisfied with the recent stay experience, thank you very much for your recognition. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future.Yours sincerely,Vlad BurazorGeneral Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2022
Vợ chồng
2 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 1 thg 2, 2023
Location is very quiet inside the Renmin square. Room is old but with good furniture. Negative point was that air heating did not work inside the toilet so it was always cold and that the breakfast, swimming pool and gym were in another building (Sofitel hotel) so during winter we had to dress up very well before going out. Breakfast was nice with good Western and Chinese options. Quality of coffee beans used could be improved.
Dịch