The Ritz-Carlton, Xi'an

We loved staying at the Ritz Carlton Xi’an, perfect location for metro (1mins) away and the shopping centre with restaurants. The restaurants in the hotel was delicious. The bed was quite comfortable and the interior looks modern and luxurious. We would stay here again if we come back to Xi’an.

An absolutely amazing experience. All the staff were very welcoming and friendly, and couldn’t be more helpful. The room was beautiful and had everything I needed. 10/10 for the flair bar on the 27th floor, all staff members were very attentive and lovely to speak to.

My family traveled across China in July 2025 and had the pleasure of staying at The Ritz-Carlton, Xi’an. It was an outstanding experience — everything (and I mean everything) was a perfect 10/10. While a certain level of excellence is expected from a five-star hotel, what truly sets this property apart is its people. A special mention goes to Felix from the Concierge Team, who was helpful from the moment we checked in and continued to assist us throughout our stay. We would also like to acknowledge Francis Kuah, the General Manager, whose genuine dedication left a lasting impression. From his warm greetings in the morning at the breakfast buffet to his friendly evening conversations with my family at the Lobby Bar, Francis’s personal touch made us feel truly valued. We were so impressed by our stay in Xi’an that we even changed our hotel booking in Chengdu to The Ritz-Carlton there — a switch that Francis himself graciously helped arrange. We absolutely loved our time at the beautiful Ritz-Carlton, Xi’an, and cannot recommend it highly enough.

I had an amazing experience at the Ritz Carlton, Xi’an. The room was absolutely beautiful, spotlessly clean, stylish, well-decorated and modern. The bedding was incredibly comfortable. The bathroom was beautiful, well-equipped and the shower was amazing. The staff were all so warm, professional and attentive. The food at both restaurants was incredible delicious, fresh, beautifully prepared with a wide variety of cuisines. The spa service was divine. I would not consider staying anywhere else on ny next visit.

The hotel is located near a mall with supermarkets and restaurants. The room is ok. The only negative issue is that the drainage system in the shower needs to be repaired.

Another excellent stay at this wonderful hotel. Every time we visit the Ritz we feel special and we are always treated with such care and great hospitality. This stay was no exception! Thank you to all the staff for making us feel welcome. 🤗