HeSu Hidden Art Hotel & Suites- Xi'an Drum Tower & YONGNING Gate Branch

Great Hotel Close to the Old Town! This hotel is an excellent choice! The location is fantastic – very close to the Old Town, which allows for easy walks and exploring the charm of the area. The rooms are clean and well-maintained, and everything in them is in proper working order. It's simply a good, solid place to stay. I highly recommend it!

Very nice and friendly staff, very helpful. Nice location and enjoyable experience.

Everything was very correct. They were very friendly and had a children's section where they had a great time. The only negative point was the time it took to serve breakfast. Thank you very much!

We started the stay with a little hickup. The electricity went down on the whole block the hotel was on. It’s down for several hours and we couldn’t check in. The staff was helpful and accommodating. We arrived at the hotel around 2 pm but didn’t get checked in before 6 pm. So we took a walk to the nearest mall that was a 15 mins walk from the hotel. The hotel room was very small and cramped for 4 people. The queen beds were small, about 1,5m in width. The layout of the room was also kinda awkward. The shower and toilet were in separate rooms, which is fine. But the sink was not connected to the toilet and was in the hallway. Taking a shower meant that if you laid in bed you could see when someone came out of the shower because the sink and mirror was in the hallway. The room did not have e refrigerator, which was strange. Never experienced that before in any of the other hotels. So you couldn’t store drinks or food in the room and have it chilled. They had a good reception area with alot of seating and a good bar. They had free tea, water and popcorn in the reception area. They also had a playpit for children. The hotel was fine overall. Weird design of the room we booked and very small room. But they did have bigger rooms. When you are 4 or more, go for the bigger rooms.

The hotel is modern, beautifully decorated, and very clean. The rooms are comfortable, and the overall design creates a relaxing and stylish atmosphere. However, if you don’t speak Chinese, be aware that communication at the front desk can be very difficult. None of the staff do not speak English, and while some try their best to help, others are not only unhelpful but actually quite rude. Unfortunately, I had a particularly stressful experience with one of the male receptionists on the night shift, whose attitude towards non-Chinese speakers was shockingly unpleasant. It’s a real shame because the hotel itself is lovely, but the lack of basic communication and courtesy from some staff members really affected my stay.

This hotel is the best, even my friend who is in China already still recommend this one.